Shaun Da Costa Email & Phone Number

Sheffield, Gb

London Area, United Kingdom

Milton Keynes, England, United Kingdom

Microsoft Stack• Identify ways of improving IT Application development processes and methods in order to improve delivery.• Provide solutions to automate business processes, enhancing efficiency and productivity.• Development of applications following the application lifecycle development process and industry best practice.• Develop to standards agreed with the IT Applications Manager to ensure that the applications meet user, regulatory and BI requirements.• Manage the release of applications through the release process.• Report to the IT Applications Manager on development progress. • Coordinate with the team to oversee the delivery of documentation, training and validation of applications.• Utilized Jira to manage and streamline application development processes, ensuring efficient project tracking and collaboration.• Power Platform AdminSnapLogic• Maintain existing pipelines that have been developed by the Integrations Engineer.• Monitor pipeline health & tasks on the Snaplogic dashboard and resolve any errors.• Liaise with Snaplogic engineers to escalate pipeline development issues when required and ensure relevant stakeholders are kept updated.SQL ServerI utilized SQL queries to efficiently manage and analyze data, ensuring accurate and timely reporting. By writing and optimizing complex queries, I extracted valuable insights from large datasets, supported decision-making processes, and enhanced overall data integrity. My proficiency in SQL allowed me to streamline operations, automate routine tasks, and contribute to data-driven strategies.

Abu Dhabi, United Arab Emirates

Process Automation:• Design and develop applications and dashboards using the MS suite of applications (PowerApps, Power Automate, PowerBI, SharePoint etc.).• Perform application design using software development fundamentals and processes and also debug, test, conduct end-user training, assist with roll out, create application guides and conduct routine maintenance.• Identify manual workstreams for digital transformation and analyze business requirements through collaborating with customers, IT management and user community whilst maintaining a focus on internal customer relationships.• Identify opportunities to improve the collection, storage, extraction and reporting of data.• Accountable for the economic and reliable delivery of operational strategies.• Responsible for deployment of technical automation standards for airline functions as well as airports’ operations.• Apply advanced technical knowledge of O365 to advise project teams, senior management and global network with respect to planning, design and project resolution.Compliance:• Liaise with internal and external stakeholders for the development of travel documentation advisories.• Analyse Immigration infringement fines reported across the network and intimating accounts payables (finance) of fines to be paid debiting accountable cost centres.• Review & maintain Timatic service contracts with IATA ensuring SLAs were met.• Renegotiate key contracts with annual cost savings.

Abu Dhabi, United Arab Emirates

Construct comprehensive and well thought out plans for recovery during irregular flight operations and denied boarding on over sold flights. Highly analytical and solutions for each scenario needed to be properly evaluated ensuring a balance between revenue saved, spent and guest experience. Every scenario warrants a thorough evaluation of booked loads, traffic segments, high value guests and available options to recover guests, making the role extremely dynamic in that one remains responsible for exploring every possible solution and selecting one that is viable and aligned to the Etihad brand.

Abu Dhabi, United Arab Emirates

• Carried out Airport Operations tasks such as Check-In, Boarding with a strong knowledge of travel documentation & verification while maintaining a high level of customer service.• Working at transfer desk would require facilitation of guests on disrupted services, provide welfare as advised by Guest Control as well as assist with the re-accommodation onto next available flights.• Coordination with various stakeholders such as Flight Controllers, Aircraft Dispatchers, Load controllers and Med-Link for efficient work flow of operations.

Dubai, United Arab Emirates

On Job Training as a Flight Dispatcher & assisted the Network Controller with Updating movements, Obtaining Prior Permission Reports & ATC Slots, Co-ordinating with Ground Handlers, Fuelling agents, Ramp staff and Med-Link for the smooth flow of operations.