Shaun Donlon Email & Phone Number

• Responsible for data analysis and business decision support for three departments (Sales, Marketing, and Clinical) for a national medical sales company
• Update, analyze and distribute 40+ routine business reports per month, including 8+ daily reports, regarding market analysis, clinical quality, operational tracking, and business forecasting
• Plan and design new ways of project performance tracking and presenting to key stakeholders
• Reconcile monthly pay-for-performance attribution for 90+ sales representatives
• Troubleshoot and improve dashboard and reporting processes
• Data and reporting support for call center operations

Tempe, AZ

Gilbert, Arizona

• Facilitated requirements gathering and feasibility regarding software development for several internal departments (Information Technology, Sales and Marketing, Human Resources, Research & Development)
• Contributed analysis to the new installation of four international business centers
• Documented extensive, interdepartmental process flow diagrams for current state analysis and future state planning
• Lead analysis for implementation of comprehensive, company-wide middleware re-design
• Partnered with SalesForce to enact ServiceCloud technology for four internal departments
• Promoted the adoption of company-wide software application roll-out for multiple programs, including Office 365 and ServiceNow

Wyoming, Michigan

• Analysis, reporting and presentation of organizational-wide improvement and physician incentiveinitiatives, including emergency department, cardiology, primary care, women’s health andgastroenterology specialties
• Lead project manager for department of more than ten people
• Evaluate Primary Care-sensitive emergency department utilization, create trending reports, and present recommendations for improvement
• Design, maintenance and optimization of externally-facing website and practice portals
• Introduction and development of the patient-centered medical home philosophy and standards to over 70 primary and specialty care practices
• Audit ambulatory and specialty practices for quality compliance standards

Wyoming, Michigan

• Quality measure performance analysis and improvement
• Financial analysis and presentation of payer-based incentive program performance for more than 25ambulatory primary care locations and 45 specialty care practices
• Reconciled and settled multi-million dollar incentive financials for 200 physicians on a semi-annual basis
• Data collection, analysis and report writing
• Developed initiative-based training videos for ambulatory practice staff
• Created two departmental annual reports and physician orientation manuals

Grand Rapids, Michigan

• Audited six internal departments to find quality improvement opportunities
• Created comprehensive flowcharts and maps reflecting daily material movement in six internal departments
• Created time, cost, materials, and labor cost calculations and presented them to department heads

Allendale, MI

Helped students with additional learning, study techniques, and problem solving

East Lansing, MI

• Created a media contacts list of 340 television, newspaper, radio, and magazine outlets in Michigan
• Created medical center public relations contact database of over 150 healthcare facilities in Michigan
• Wrote bi-monthly articles for MSMS publication

Linden

- Customer service for teachers and students in five school buildings- Hardware and software installation, networking, security, troubleshooting for over 600 computers throughout the school district

Masters In Public Administration, Health Administration

Activities and Societies: -Assisted Cherry Street Health Services (Grand Rapids) with a strategic management plan for a recent merger.

B.S., Health Communications

Minor: Advertising and Public Relations