Shaundra Boyd Email & Phone Number

Halifax, Ns, Ca

• Plan and coordinate the annual Bright Business Conference from concept to completion, managing all logistics • Create and manage Bright Business marketing and communications plan• Spearheaded development and launch of brand new Bright Business website, acting as primary administrator for all content• Manage and deliver content for Efficiency Nova Scotia’s social media platforms• Perform media monitoring and prepare weekly reports• Use graphic design skills to design collateral for internal and external communications• Manage and communicate key projects, and ensure that projects are delivered on time, within scope and on budget• Manage, forecast and track project expenditures within defined budgets• Track and approve invoices for payment• Maintain relationships with various internal and external stakeholders• Prepare and distribute various communication materials, including speaking notes, presentations, media releases, etc.

Halifax, Canada Area

• First point of contact for all customer inquiries, complaints and feedback• Train and supervise new employees on all restaurant duties• Multitask by regularly monitoring the door, seating guests, walking the floor, keeping notice of the progression of tables andproviding assistance with clearing, cleaning and re-­‐setting tables as appropriate• Deal with challenging requests and situations while maintaining poise and a positive resolution driven attitude• Maintain high standard of customer service during high-­‐volume, fast-­‐paced operations• Use online seating chart software along with organizational skills to track and manage reservations• Resolve over-­‐booking or missed booking issues in a friendly and professional manner

• Key point of contact for advertising customers• Coordinate various sales projects, publications and products including The Chronicle Herald, Valley Harvester, Family Matters, QEII Times and Occasions Magazine• Provide a positive experience for customers advertising with The Chronicle Herald• Deliver positive results by acting as a conduit between customers, Account Executives and Media Production team• Ensure efficient flow of all aspects of the sales process, including processing of advertisement material, proofing and approval• Work with Account Executives and customers to create advertisements that conveys desired message, often implementing personal creative design ideas and strategic plan• Complete advertisement bookings for both print and web, including ad sizing, pricing and scheduling • Process ad material by gathering information from customer, Account Executive and through research, and then effectively communicate requests to Media Production team.• Book multi-media campaigns for customers spanning various print publications, web executions and social media components • Multitask and prioritize workflow in an every changing environment with daily deadlines

Halifax, Canada Area

• Assist with planning Herald lead events, as well as activation of Herald sponsorship commitments• Represent The Chronicle Herald throughout the province at various trade shows, sporting events, festivals and parades• Execute details of event commitments, including booking internal campaigns, ordering supplies, coordinating production of promotional materials, liaising with event organizers, and on-­‐site activation• Oversee processes around event and space bookings, prepare event calendars and follow-­‐up communications• Provide regular event feedback, including post-­event wrap up reports to evaluate and capture details on event• Attend events and promotional appearances sponsored by The Chronicle Herald• Drive company vehicles and ensure proper handling and storage of promotional signage, handouts and equipment• Set-­‐up and tear-­‐down of various displays, signage and equipment• Proactively greet and engage readers, business clients and the general public• Maximize The Chronicle Herald’s presence and visibility at company-­‐sponsored events• Recruit and coordinate event volunteers

Halifax, Canada Area

• Worked with management to execute initiatives designed to strengthen the visibility and profitability of The Chronicle Herald • Assisted in the planing and executing of promotional events; working on site developing valuable relationships with consumers and clients• Used research and writing skills to develop and design sales collateral• Spearheaded multi-­‐media campaigns that included print, digital, social media, direct mail and radio advertising• Created social media posts for Herald contests that encouraged interactive opportunities with consumer audience• Generated marketing collateral that conveyed company messages, appropriate for diverse audiences• Ensured that all external and internal communications supported The Chronicle Herald’s branding and values• Planned, wrote and designed both internal and external advertisements for both print and web• Took research data and transformed results into easy to understand concepts that were relevant to target audience• Assisted in the development and execution of local marketing initiatives and analyzed effectiveness• Created copy, implemented and monitored promotions for contest giveaways and online marketing initiatives• Performed media tracking spanning print, radio and digital to aid future client connections• Responded to various internal and external requests from sales team, stakeholders, consumers and media• Coordinated ad bookings and campaign schedules with external agencies, creating and proofing material for campaigns• Developed content for internal and external projects, managing multiple projects simultaneously• Liaised with print production partner for all marketing related materials• Pro-­actively sought new opportunities to help promote The Chronicle Herald

• Strengthened writing skills by contributing weekly editorial content to the College Lifestyles website in the areas of health, fitness, nutrition, fashion, beauty and lifestyle • Sharpened editing skills by editing other interns articles weekly, checking for grammar and reader-­‐friendly flow• Published online articles, photographs and online content using WordPress• Actively promoted the College Lifestyles brand through social media accounts including Facebook and Twitter• Utilized SEO principles in articles to further increase activity to the College Lifestyles website• Worked as part of a team to review and develop marketing strategies that aligned with brand and vision of magazine• Added ideas to the editorial calendar that were interesting and newsworthy• Responsible for a team of new writer interns, answering questions and providing support

• Wrote 16 articles over the summer when only 10 were required• Attended Skype conference calls every two weeks• Had articles in the top 25 viewed articles every week throughout duration of internship• Published articles on WordPress and worked with Google Docs

Halifax, Canada Area

• Researched, wrote and edited editorial content on food and beverage industry for newsletters, ensuring appropriate design and layout • Created and published three monthly online newsletters to active database of employees, business owners and members• Managed online communities including Facebook, Twitter and blog accounts • Updated the RANS website with written blog posts about local restaurant owners and RANS members • Monitored the media for relevant information that could promote and raise awareness for association• Maintained an active online and engaging presence for association• Edited various communication documents, brochures, online content and promotional materials • Generated content for social media accounts to engage core audiences and maintain an active online presence• Prioritized multiple responsibilities while working under minimal supervision• Collaborated with team members to plan and promote the annual Restaurant Awards Dinner and Annual Golf Tournament• Prepared for and attended business meetings, networking events and conference calls• Worked as an active team member on seven different RANS committees• Drafted press releases

Halifax, Canada Area

• Processed high volumes of online data accurately and for extended periods of time • Managed and responded to phone calls, correspondence and emails • Prioritized workflow and phone communications as primary contact for developing new business quotes • Supplied additional support for all marketing campaigns• Established lasting and profitable broker relationships through email, phone and networking events • Delivered timely and effective communication and decision-making to brokers• Processed small business insurance applications, policy renewals, endorsements and cancellations • Validated insurance history and financial records• Processed and applied claims• Developed price quotes for Brokerage firms• Records and database management, data entry• Applied Intact’s standard terms and pricing on less complex commercial lines business• Retrieved information relevant to the underwriting function by pulling files and checking policy history and financial strength through appropriate channels • Reviewed select underwriting reports and established required action based on authority level • Prepared, faxed, photocopied and scanned documents according to office procedure

Halifax, Canada Area

• Managed orders, cash register and beverage preparation under fast paced conditions• Coordinated with staff to guarantee a safe and inviting environment for all guests• Completed necessary duties required to open bar and close it at the end of the night• Ensured customer service and order satisfaction while working at bar capacity level of 190 clientele• Understood the importance of safety regulation rules and responsible alcohol service• Occasionally worked door duty, checking identification, keeping capacity count and taking cover fees• Continued to uphold position while attending university full time• Demonstrated ability to provide guests with genuine hospitality and to deliver exceptional services in the bar area• Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing• Performed liquor inventory count before shift and at the end of the night for sales• Cleaned and organized bar, equipment, prepared garnishes and replenished supplies• Suggested and informed customers regarding contents of cocktails and drink selection

Halifax, Canada Area

• Served as first point of contact for visitors, students and staff in a fast-paced, service-oriented environment• Provided administrative support to the Office Administrator• Advised students about their health plan needs• Directed students on how to maneuver through health plan website• Greeted visitors and callers, handled their inquiries, helped them complete forms and directed them to the appropriate persons according to their needs• Updated and maintained confidential student records, electronic filing systems and several databases• Ensured cheques, bills, and invoices were immediately recorded and forwarded to the appropriate person• Used Microsoft Word and Excel to create spreadsheets and organize workflow to be completed• Performed a variety of administrative duties as required to support the successful coordination of the office

Halifax, Nova Scotia

• Assisted with records management process using LaserFiche Records Management Software and cross-checking with Excel spreadsheet files• Prepared confidential student medical files for scanning; scanned and reviewed scanned files• Worked on various special projects assigned by the IT Project Manager• Processed high volumes of on-line data accurately and for extended periods of time• Ability to pay close attention to detail with a high degree of accuracy• Performed routine, repetitive tasks accurately

31 Centennial Dr Windsor, Ns B0N 2T0

• Faxed documents and received incoming faxes to pass on to the appropriate person• Inputted data and updated client’s medical history using computer software, including Word and Excel• Scheduled appointments and took care of cancellations and appointment rescheduling• Maintained and prepared client reports to be processed• Received calls from clients and community members, answered questions and took messages• Conducted searches to find needed information, using such sources as the Internet• Collected and disbursed funds from cash accounts, and kept records of collections and disbursements• Made outbound calls to communicate information to customers, schedule appointments and follow up on inquiries• Projected a positive image of the business by offering a friendly and professional reception to people who come into the office• Managed confidential customer files and other records in the office• Pulled each patient's file at the time of the appointment• Successfully organized files using a logical filing system for easy storage and retrieval

Bachelor Of Science, Kinesiology

Advanced Diploma, Public Relations