Shaun Valentine Email & Phone Number

Temecula, California, United States

Temecula, California, United States

Directed operations, financial performance, and guest services for a 124-room upscale extended-stay hotel, exceeding monthly revenue goals for the first three months of operation. ➢ Provided leadership by making hiring and pay decisions, directing work, coaching staff, evaluating performance, and developing performance plans.➢ Developed new office systems.

Berkeley, California

Built strong relationships with guests and interdepartmental teams to achieve occupancy goals as well as group and corporate client satisfaction.➢ Maximized weekly revenue goals by generating short-term selling strategies.➢ Analyzed and processed daily reports of recorded statistics and future forecast strategies.➢ Streamlined hotel informational.

Berkeley Marina

Achieved leader of the year and promoted for leading and developing a strong cohesive Front Office team, improving overall associate and guest satisfaction scores.➢ Streamlined Front Office operations and productivity.➢ Developed training initiatives.➢ Increased effective guest communication and interaction. ➢ Monitored staffing levels and created.

Berkeley, California

Organized and motivated a Front Office team during a period of high team member and management staff turnover to increase functionality and morale, lowering the Front Office turnover rate.➢ Elevated levels of guest satisfaction scores.➢ Raised productivity, functionality, and morale of team members.➢ Developed front office training and pushed for employee.

San Francisco Bay Area

Managed, organized, and executed training of the Front Office team to create the highest level of guest and team satisfaction in a luxury four-star hotel.➢ Maintained projected revenue levels for a 372 room luxury hotel. ➢ Developed strong relationships with managers and staff.➢ Increased interdepartmental and team communication.➢ Resolved guest issues.

San Francisco Bay Area

Managed, organized, and executed training of the Front Office team to create the highest levels of guest and team satisfaction in a luxury four-star hotel.➢ Resolved guest complaints, while maintaining projected revenue levels for a 372 room luxury hotel. ➢ Created a strong cohesive environment for all hotel staff by increasing front office communication.➢.

San Francisco Bay Area

Education record

Theatre/Theater

General