Shaune Horan Email & Phone Number

Remote

Provide exceptional customer service by responding to inquiries and issues via phone, text, and chat platforms.Resolve customer complaints and concerns promptly and professionally, ensuring high levels of satisfaction.Demonstrate in-depth product knowledge to assist customers with their purchasing decisions.Process orders, returns, and exchanges accurately.

Storrs, Connecticut

-Conducted quantitative and qualitative testing for commercial customers as well as in-house production product testing following strict SOP and USDA 9CFR guidelines and regulations.-Testing included, but was not limited to; Agar Gel Precipitation Test (AGP), DNA/RNA extractions, PCR amplifications, ELISA testing, Serum Plate Antiserum (SPA).-Performed.

Lee, New Hampshire

Teach and support riders of all ages learn a variety of horsemanship skills. Manage and maintain students’ and horses’ lesson schedule. Organize and plan summer camps, open houses, and other events. Retain and preserve forms and receipts.

Brentwood, New Hampshire

Manage and support staff. Provide excellent customer service and manage sales. Retain and preserve forms and receipts as well as manage financial aspects of the company.

Gilford, New Hampshire

Worked alongside a psychotherapist and an animal behavior specialist (Shannon Knapp) in a veteran’s retreat equine experience in Northern New Hampshire for four days. Maintained and cared for the facility and horses at Lakes Region Riding Academy. Provided equine safety support to both “able” and “disabled” veteran participants. Helped coordinate event.

Lee, New Hampshire

Maintained twenty-five+ Morgan horse show barn. Groomed and exercised horses of various show backgrounds from four year olds to twenty+ year olds. Handled stallions and broodmares. Distributed feed and health care to residents.

Newington, New Hampshire

Maintained Salad/Fry station. Cooked appetizers, prepared salads, prepared desserts, and assisted around kitchen where needed. Helped catch up with dishwashing on weekdays.

Durham, NH

Cold called graduates and friends of UNH to ask for donations to the university and the university’s programs. Assisted other callers in their leads. Called current family of undergraduates to ask for donations. Updated all contacts on the recent additions and standings of UNH.

Rocky Mountains, Estes Park, Colorado

Managed and saddled a 95+ horse herd with a team. Managed and distributed feed and health care to the herd, cleaned and maintained horse pens and ranch grounds, cleaned tack, renovated main barn. Lead/Instructed groups of up to 30 riders of varying riding abilities through the Rocky Mountains of Colorado.