Shaun Gardner Email & Phone Number

Salt Lake City, Utah

Greater Salt Lake City Area

Member of a supportive, results oriented team that employs world class client relationship skills to support Professional Genealogy teams. Responsible to manage a portfolio of client research projects, and build strong, trusting relationships. Initiate onboarding process with client, explains research process and gathers client information. Manages all communication throughout the project. Partners with professional genealogists to communicate their research findings to build client… Show more Member of a supportive, results oriented team that employs world class client relationship skills to support Professional Genealogy teams. Responsible to manage a portfolio of client research projects, and build strong, trusting relationships. Initiate onboarding process with client, explains research process and gathers client information. Manages all communication throughout the project. Partners with professional genealogists to communicate their research findings to build client relationships that results in new sales opportunities to close. Responsible for satisfying customers’ needs and requests, respond to their queries in a timely manner, and deliver a positive customer experience. I play a pivotal role in the continued stability and growth of our organization through communicating and delivering genealogy products and services. Show less

Greater Salt Lake City Area

Lead customer communication from on-boarding through to completion of family history research projects, including sales activities to have customers rehire to do additional research, as well as training on usage of Ancestry.com website. Facilitate updates for client on research being performed and help them reach their family history and genealogical research goals. Coordination of 6 research teams, including 23 people (research managers, associate genealogists and assistants). Focus on… Show more Lead customer communication from on-boarding through to completion of family history research projects, including sales activities to have customers rehire to do additional research, as well as training on usage of Ancestry.com website. Facilitate updates for client on research being performed and help them reach their family history and genealogical research goals. Coordination of 6 research teams, including 23 people (research managers, associate genealogists and assistants). Focus on customer experience, enabling clients to participate as much as possible in the process, without actually doing the research themselves. Research project duration on average 3-5 months, managing over 180 client research sessions. Show less

Greater Salt Lake City Area

Manage an assigned base of customers. Accountable for maintaining and growing the assigned customer base by building customer relationships, assessing product fit and expanding product portfolio. Identify decision makers, determine customer needs, identify appropriate solutions, and position these solutions with customer.Accountable for protecting base revenue and meeting/exceeding quota. Requires solid interviewing/ selling/persuasion skills, in addition to a strong knowledge of the… Show more Manage an assigned base of customers. Accountable for maintaining and growing the assigned customer base by building customer relationships, assessing product fit and expanding product portfolio. Identify decision makers, determine customer needs, identify appropriate solutions, and position these solutions with customer.Accountable for protecting base revenue and meeting/exceeding quota. Requires solid interviewing/ selling/persuasion skills, in addition to a strong knowledge of the company's products/services and additional knowledge of competitor's products/services. Responsible for updating relevant customer information, activity, funnel, opportunities, maintenance of monthly goals, customer proposals, customer contracts. Show less

World Wide (Untangle, Inc. Acquired By Arista March 2022)

Adept at selling network security hardware and software solutions to end-user customers directly and through channel partners; including content filtering, HTTPS traffic inspection, bandwidth control, application control, spam blocking, OpenVPN, IPsec VPN, anti-virus blocking, anti-malware protection, intrusion prevention(Snort), wan balancing, wan failover, Active Directory & radius server integration, captive portal implementations, policy management, identity theft protection, web cache and… Show more Adept at selling network security hardware and software solutions to end-user customers directly and through channel partners; including content filtering, HTTPS traffic inspection, bandwidth control, application control, spam blocking, OpenVPN, IPsec VPN, anti-virus blocking, anti-malware protection, intrusion prevention(Snort), wan balancing, wan failover, Active Directory & radius server integration, captive portal implementations, policy management, identity theft protection, web cache and high availability installations.• Team leader in building customer base from 0 to over 10,000+ paying customers & partners• Played key role in growing Points of Presence (Untangle solutions deployed) from 7 to 40,000+• Product evangelist for webinars both presented & performed by me and in tandem with senior technology executives. Examples available on www.untangle.com • Mentored partners and other team members in growing partner channel from 0 to 1,500 MSPs and Resellers Worldwide• Wrote, produced, edited and performed for marketing campaign project Dave Discovers Untangle• Highly effective opportunity sales pipeline management for individual pipeline and other team members; including forecasting, maximizing revenue and closing business• Proven ability in contacting C level executives at prospective customers and partners to coordinate and close sales, as well as provide account management and servicing for technical and professional services fulfillment• Increased sales to end-users and partners via telephone support, training on Untangle products, teaching selling techniques, and tool usage to partner sales staff• Independently work with minimal supervision and follow through to meet deadlines and quotas• Virtual office employee for entire 8+ year tenure• Attended trade-shows, sales trainings and company meetings as needed and scheduled by management Show less

Ogden, Utah And Layton, Utah

• Relationship establishment and maintenance with VARs of Microsoft software and Netgear hardware• Increased sales to resellers via telephone support, training on client products, teaching selling techniques, and tool usage to reseller sales staff• Demonstrate product features, functions, benefits and go to market campaigns• Collect Business Intelligence from resellers and effectively complete assigned reports to be rolled up to executive management team• Skilled at using… Show more • Relationship establishment and maintenance with VARs of Microsoft software and Netgear hardware• Increased sales to resellers via telephone support, training on client products, teaching selling techniques, and tool usage to reseller sales staff• Demonstrate product features, functions, benefits and go to market campaigns• Collect Business Intelligence from resellers and effectively complete assigned reports to be rolled up to executive management team• Skilled at using website knowledge base and technical support interfaces, as well as database/CRM• Resolve reseller issues and concerns in a professional and timely manner with minimal escalation needed• Close teamwork required and the exercise of discretion and independent judgment for assigned territories• Strong verbal and written communication abilities• Independently work with minimal supervision and follow through to meet deadlines Show less

Syracuse, Utah

• Oversaw marketing and sales activities for entire organization• Required skill in copy-editing, creative ad campaign development• Sales strategy and pricing development• Web design and search engine marketing• Initiated and Developed co-branding opportunities with other web development companies• Client relationship management from prospect to close

Greater Salt Lake City Area, Vancouver, Washington, And Dallas, Texas

• Sold travel management services in SMB market $500,000 account volume and below• Attained $6.5 million annual sales goal for assigned territory• Pipeline and sales funnel management• Managed entire sales process from prospecting to closure and implementation• Service contract signing, completion and reporting• Performed bi-annual client business reviews• In-depth knowledge of different service offerings and cross-selling opportunities across AmEx… Show more • Sold travel management services in SMB market $500,000 account volume and below• Attained $6.5 million annual sales goal for assigned territory• Pipeline and sales funnel management• Managed entire sales process from prospecting to closure and implementation• Service contract signing, completion and reporting• Performed bi-annual client business reviews• In-depth knowledge of different service offerings and cross-selling opportunities across AmEx organization• Completion of Achieve Global Sales Training Show less