Provides strong technical acumen in all areas of computer network design and troubleshooting, such as complex routing protocol configurations, quality-of-service, VPN infrastructure, VoIP, WAN protocols, multicast, and wireless.responsible for the design, installation, configuration, and maintenance of network infrastructure for small and medium size businessesUses experience and deep technical skill to troubleshoot difficult problems quickly, with the ability to use multiple… Show more Provides strong technical acumen in all areas of computer network design and troubleshooting, such as complex routing protocol configurations, quality-of-service, VPN infrastructure, VoIP, WAN protocols, multicast, and wireless.responsible for the design, installation, configuration, and maintenance of network infrastructure for small and medium size businessesUses experience and deep technical skill to troubleshoot difficult problems quickly, with the ability to use multiple tools like packet capture devices and wireless analyzers to troubleshoot issues as needed.Documents root cause analysis and assists with driving performance tuning and capacity management initiatives.Researches and evaluates new networking technologies, with a strong ability to match network technology to both current and future business needs.Assists with designing and creating network solutions for sales proposals.Contributes to, and occasionally drives the development of policies, standards, and processes within the network engineering function Show less

• Answered user inquiries regarding software and hardware operation.• Conducted diagnostics to investigate and resolve problems and provide technical assistance and support.• Managed purchasing inventory.• Maintained up-to-date knowledge of store policies regarding payments, returns and warranty information.

• Installed and performed repairs to hardware, software and peripheral equipment.• Followed design and installation specifications.• Resloved customer questions, issues and complaints.