Shaunice P. Email & Phone Number

Washington, Dc, Us

Database Administrator for DevOps environment hosted on Linux and AWS cloud platforms to support global use of Blackboard e-learning application.• Cross-Collaborates with various teams to provide database support, troubleshooting, and testing for Oracle and PostgreSQL environments• Supports cross platform migration of database and application with migration team.• Analyze Oracle and PostgreSQL databases to proactively identify issues andperform routine maintenance as needed.

Microbiological lab assistant for working under the direction of Clinical Laboratory Scientist to help fight Covid-19.• Received, accessioned, and processed Covid-19 samples using SOPs developed internally.• Aseptically performed microbiology sampling, plating, and testing of samples daily.• Maintained patient confidence by keeping laboratory information confidential.• Performed regular maintenance of laboratory equipment and instruments by inspecting, calibrating, cleaning, or… Show more Microbiological lab assistant for working under the direction of Clinical Laboratory Scientist to help fight Covid-19.• Received, accessioned, and processed Covid-19 samples using SOPs developed internally.• Aseptically performed microbiology sampling, plating, and testing of samples daily.• Maintained patient confidence by keeping laboratory information confidential.• Performed regular maintenance of laboratory equipment and instruments by inspecting, calibrating, cleaning, or sterilizing to maintain laboratory environment. Show less

Database and Technical Business Consultant for Customs and Border Patrol under the Department of Homeland Security.• Implemented technical solutions for MS Access and SQL server database management.• Strengthened controls for acquisition, maintenance, repair, monitoring and reporting of departmental functions.• Successfully led & collaborated with multiple stakeholders to conduct business process analysis and improvement.• Developed policy and regulatory documentation to include… Show more Database and Technical Business Consultant for Customs and Border Patrol under the Department of Homeland Security.• Implemented technical solutions for MS Access and SQL server database management.• Strengthened controls for acquisition, maintenance, repair, monitoring and reporting of departmental functions.• Successfully led & collaborated with multiple stakeholders to conduct business process analysis and improvement.• Developed policy and regulatory documentation to include process flows, business narratives, communications, and adhoc reports for data analysis.• Analyzed program data to provide input for key decision making and strategicplanning. Show less

Database/LMS Administrator for seventeen college preparatory charter schools within DC public school system.• Implemented processes that ensured accurate, consistent collection, and maintenance of student information within the data warehouse proactively auditingdata and correcting errors to ensure data quality. • Created SOP and technical documents to train school leaders, teachers, office managers, and other school staff to efficiently use Student Information System and… Show more Database/LMS Administrator for seventeen college preparatory charter schools within DC public school system.• Implemented processes that ensured accurate, consistent collection, and maintenance of student information within the data warehouse proactively auditingdata and correcting errors to ensure data quality. • Created SOP and technical documents to train school leaders, teachers, office managers, and other school staff to efficiently use Student Information System and PowerTeacher Pro applications.• Migrated and Retrieved Data from outside platforms into Database with use of data import, DDL, and DML.• Responded to database support requests, through help desk, around studentinformation and user access for all KIPP DC Schools. Show less

Database Administrator for Technical Training Center.• Developed and enforced database related policies, standards, naming conventions, operating procedures, and best practices.• Managed and monitored direct database access security, data integrity, enforced constraints, and database privileges.• Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.• Eliminated downtime by monitoring and proactively troubleshooting… Show more Database Administrator for Technical Training Center.• Developed and enforced database related policies, standards, naming conventions, operating procedures, and best practices.• Managed and monitored direct database access security, data integrity, enforced constraints, and database privileges.• Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.• Eliminated downtime by monitoring and proactively troubleshooting system errors andperforming maintenance. Show less

Call Center Customer Service – Account Retention Specialist• Answered phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.• Delivered on metrics for example: phone handled time, customer experience, proactive product offered, and accepted opportunities, retained accounts.• Promoted from Customer Solutions Agent I to Customer Solutions Agent II, due to high retention… Show more Call Center Customer Service – Account Retention Specialist• Answered phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.• Delivered on metrics for example: phone handled time, customer experience, proactive product offered, and accepted opportunities, retained accounts.• Promoted from Customer Solutions Agent I to Customer Solutions Agent II, due to high retention rates and customer service satisfaction, to carry out new account retention department. Show less

Call Center Customer Service – Account Billing Specialist• Performed Lead efforts to escalate across internal groups to resolve issues impacting customer service.• Provided billing support, responded to customer inquiries, resolved service issues and implemented action plans in a fast-paced, results-oriented accounts team. • Resolved business problems and escalated issues by working closely within and across teams.

Sales and merchandising position within Nordstrom’s department store for men’s suits and casual wear.• Nominated and selected to participate in Future Nordstrom Leaders program for Fall 2013.• #1 in sales department for successfully opening new credit accounts for 2012 fiscal year.• Increased department sales goals by implementing new merchandising plans and displays.• Trained new sales associate’s on merchandising, tracking sales, and POS/cash wrap.

Master Of Science - Ms, Management Information Systems

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Interdicisplinary Studies