Shaunise D. Email & Phone Number

Oakland, California, United States

▪️ Perform account management tasks, including handling government agency accounts.▪️ Communicate with key clients via calls & emails, ensure process improvement by writing proposals and managing multicultural teams in a dynamic environment.▪️ Stimulate sales by managing calls from potential customers and interpret purchase orders, compliance manuals, and written instructions thoroughly.▪️ Employ the knowledge of product development for up-selling business as per the company’s policy & standards while fostering long-term customer relationships.▪️ Support sales force with client updates & order processing and resolve customer inquiries by providing updated knowledge on products while ensuring customer satisfaction.▪️ Operates CRM & SAP systems & freight carrier sites and managed international shipments by preparing documents.▪️ Handle E-Commerce web accounts and billing customers electronically by E-Invoicing portals such as Ariba, ‎SciQuest, and Xign.▪️ Operates B2B, EDI, & Web order backend procedures and manage account set up & order import procedures.▪️ Demonstrate client account management skills by creating new accounts and maintaining existing accounts.

Hayward, California, United States

▪️ Ensured customer satisfaction by performing inbound & outbound phone support and personally meeting clients to discuss their projects in more detail.▪️ Employed communication skills by organizing regular meetings with customers and providing quotes to ‎them.▪️ Demonstrated problem-solving skills by resolving client inquiries via phone, fax, & email and coordinated artwork generation with internal & external designers.▪️ Fostered long-term customer relationships and directed vendor management while providing product information.▪️ Communicated with sales representatives, accountants, and vendors to analyze clients’ feedback and order status while developing specifications for new clients.

Fremont, California, United States

▪️ Analyzed & processed new & existing ‎accounts by operating GPS tracking system & Oracle database management.▪️ Coordinated account management including finance, order status, billing, and promotional coding for client ‎purchases to ensure long-term customer satisfaction.▪️ Facilitated problem solutions, routing, & order fulfillment by collaborating with shipping & logistics ‎department.▪️ Administered creation and amendment of purchase orders and approved them in Oracle client database. ▪️ Completed complex ‎projects within timelines and budgets and directed filing and daily office management.

St Augustine, Florida, United States

▪️ Ensured customer satisfaction by timely processing of customer purchase orders via phone, email, and fax.▪️ Promptly resolved customer's ‎requests & inquiries regarding availability, inventory, pricing, and deliveries by employing problem-solving skills.▪️ Released truckloads from finance holds on a required basis and managed past due account reports accurately.▪️ Collaborated with sales management to assist ‎outside sales force with the request of quotes and availability.▪️ Efficiently processed returned material authorizations, sales of new ‎homeowner products, and weekly payroll for hourly employees. ▪️ Administered sales management as a ‎member of the Six Sigma executive planning team and assisted with other logistical support in a fast-paced environment.