Exploring my childhood dream of working in a restaurant (and developing skills in customer service, process, quality control, and operations) in this part-time summer job.^ Greeted customers with a friendly smile and ensured a welcoming atmosphere.^ Took food orders quickly and accurately, managing multiple orders at once.^ Prepared and cooked menu items to McDonald's standards, using kitchen equipment safely.^ Ensured each order was correct, well-packaged, and delivered promptly.^ Maintained cleanliness of the restaurant and equipment to create an inviting environment.^ Adhered to all safety and security procedures to ensure a safe work environment.^ Collaborated with crew and managers to meet sales goals and deliver excellent service.^ Monitored stock levels and assisted in restocking to ensure availability of all items.^ Worked flexible hours, including weekends and evenings, to meet operational needs.^ Engaged in continuous learning and training to maintain cleanliness and hygiene standards.^ Communicated effectively with customers, co-workers, and management to ensure smooth operations.^ Promoted a positive McDonald's reputation by ensuring customer satisfaction.

OJI Foundation was a personal development company.Summary of work as an executive director:^ Conducted trend and keyword research to create informed products and services, and to optimize SEO rankings.^ Strategized, launched, and optimized organic and paid social media marketing campaigns on Facebook, Instagram, Google, TikTok, Twitter, and LinkedIn.^ Analyzed reach, engagement, and conversion data on Google Analytics, Meta Business Suite, YouTube Studio, and TikTok Analytics.^ Develop free lead generating magnets like ebooks, courses, and journals.^ Created paid lead generation campaigns on Facebook and automated workflows to add leads to email mailing list with welcome email sequence.^ Created newsletters, wrote weekly newsletters, and shared newsletters via LinkedIn and email mailing list.^ Copywriting for all static posts, newsletters, email marketing campaigns, post titles, video scripts, descriptions, and more.^ Created static and video content for organic and paid advertising campaigns.^ Edited short-form and long-form video content and scheduled for distribution on Facebook, LinkedIn, Instagram, TikTok, YouTube, and YouTube Shorts.^ Created static content for branding, including logos, banners, thumbnails, and more.^ Developed sites and landing pages on Shopify, Wix, and Wordpress.^ Added and managed leads on CRM^ Conducted cold-calling, appointment setting, and closing.^ Developed and shared forms to capture enrolment customer data and post-session evaluation feedback.^ Analyzed enrolment customer data and post-session evaluation feedback to optimize marketing campaigns and product offerings.^ Conducted 1-on-1 and group coaching.

^ Collaborated with admissions, marketing, student success, and outcomes teams to identify relevant key metrics and create Excel dashboards to automate historic and current data reporting and visualization.^ Used SQL and Metabase to clean and extract data, and to create complex data visualization dashboards displaying key metrics at varying time periods.^ Used Nutshell CRM and Sheets to extract over 100,000 data points relating to leads, sales, and related demographics, and to regularly analyze and present insights to management.^ Analyzed lead scoring model and conversion rate and proposed updates to increase conversion rate.^ Collaborated cross-functionally to collect historic data related to leads, sales, marketing, student performance & outcomes.^ Developed presentations for external university partners with 12M historic updates on key metrics related to leads, sales, marketing, student performance & outcomes.^ Conducted market research on new markets intended for testing, and wrote reports including market size, competitor analysis, competitor marketing, and key risks and strategies.^ Analyzed demographics of leads and customers for internal management meetings.^ Conducted cold outreach to US funding partners and enquired on application information and requirements.^ Wrote and submitted a bid for non-professional non-credit services to University of Oregon.^ Submitted multiple applications to various US states for listing of courses on state platforms and for access to WIOA funding.^ Worked with finance team to streamline and automate revenue reporting per university partner, and for more efficient quarterly reporting to university partners.

--- Skills: coaching and mentoring, recruitment and selection, orientation and training, goal setting and tracking, evaluation and analysis, communication, motivational techniques, program management, interpersonal skills, strategic planning, report writing>>> Student Leadership Coaches provide additional coaching and support to residence councils.^ Enhanced recruitment by writing effective marketing copy for emails.^ Coached the 21-day Gratitude Experience, sharing 21-days of gratitude messages to students, every morning and evening over email and WhatsApp, and with a weekly live online coaching session.^ Coached the Character Strengths 7-week Journey, sharing 7-weeks of daily character strengths messages to students, every morning and evening over email and WhatsApp, and with a weekly live online coaching session.^ Improved program quality by shortlisting candidates for program directors.^ Facilitated onboarding by conducting orientation sessions.^ Conducted monthly 1-on-1 coaching sessions with 11 student leadership coaches to provide personalized guidance.^ Led monthly group coaching sessions to foster team cohesion and shared learning.^ Achieved goal alignment by utilizing the WOOP framework to guide and track academic and leadership objectives.^ Promoted resilience and perseverance by encouraging the use of Angela Duckworth's Grit Framework.^ Fostered overall well-being and flourishing by incorporating the PERMA model into coaching strategies.^ Improved program outcomes by analyzing evaluation results and providing detailed reports for program directors.

--- Skills: marketing, event planning, coaching, project management, and leadership>>> The 2023 Res4Res Festival was an in-person exhibition showcase of the creative talents of the students of UCT Residences.^ Achieved high student participation by writing marketing copy and creating posters for advertising the 2023 Res4Res Festival.^ Facilitated student involvement by creating a Google form for interested participants.^ Supported students' artistic progress by holding weekly coaching sessions.^ Coached Stage 1 (Conceptualization and Contextualization) by focusing on context, experimentation, and historical aspects.^ Coached Stage 2 (Creation and Experimentation) by fostering detail, intricacy, complexity, and innovation.^ Coached Stage 3 (Composition, Scale, and Preparation for Exhibition) by guiding scale, framing, display, and writing artist statements.^ Coached Stage 4 (Finishing, Polishing, and Exhibition Readiness) by enhancing scale, framing, display, complexity, intricacy, experimentation, innovation, iteration, and writing artist statements.^ Secured Upper Campus Residence Hall for the in-person exhibition, a historic venue at UCT.^ Ensured strong attendance by sending calendar invites and email reminders to attendees.^ Organized and set up the exhibition with easels and artworks.^ Generated interest for the final event by creating marketing copy and posters.^ Successfully hosted the final exhibition event live.

--- Skills: collaboration, coaching, group organization, motivational communication, data analysis, and reporting>>> Collaborated with the University of Western Cape, Center for Student Support Services, and UWC EMS faculty to support student success.^ Coached over 1,000 students in the Goal Buddy, Course Buddy, and Study Buddy 30-day Challenges.^ Achieved effective student grouping by organizing students into groups of 2-4 based on faculty, year, degree, and communication preferences.^ Enhanced student motivation by sharing daily encouraging messages every morning and evening for 30 days.^ Facilitated student development through weekly live online coaching sessions.^ Analyzed sign-up results and provided comprehensive reports for management.

[I worked this part-time role during my second year in a BA (Fine Art) undergraduate degree]>>> As a subwarden, I performed administrative tasks that were related to the optimal and efficient running of a residence of over 8,000 students. Further, I was responsible for executing projects that were related to a portfolio: health and wellness.--- Skills: leadership, program development, monitoring, and customer service skills ---^ Supported the Warden with general welfare and after-hours administration of the residence;^ Created, promoted, and executed relevant Residence Life programs;^ Monitored service-delivery in the residence and reported on its impact on student residence life;^ Facilitated student orientation, access control, and registration;^ Provided efficient and professional after-hours and weekend service for residents.

[This was part-time work that I worked during my first year in a BA (Fine Art) undergraduate degree]--- Skills: leadership, coordination, reporting, communication skills, event management, project coordination, and entrepreneurship support --->>> The Pitch UCT is an entrepreneurship event where student entrepreneurs enter to pitch for a chance to win up to R25,000 and 6-months business mentorship for their idea or business.^ Managed The Pitch UCT in partnership with the Residence Life Division, UCT Graduate School of Business, Allan Gray Orbis Foundation, and Hasso Plattner School of Design Thinking at UCT.^ Created copy and sent communications to more than 7000+ residence students.^ Designed and produced promotional and marketing materials for The Pitch UCT.^ Engaged with stakeholders UCT Careers Service and d-school Hasso Plattner School of Design Thinking at the University of Cape Town to facilitate marketing support.^ Worked with d-school facilitators and provided technical support to students and facilitators on a 3-hour Design Thinking Dash workshop.^ Conducted weekly meetings with the core team to facilitate project management.^ Managed and tracked project updates on Trello project management software.

[I worked this part-time role during my first year in a BA (Fine Art) undergraduate degree]>>> I provided assistance to the Residence Life Division, Department of Student Affairs, at the University of Cape Town. I supported execution of tasks relating to the residence system (particularly in the realm of positive psychology).--- Skills: data analysis, project management, communication, editing, and versatility ---^ Developed templates, forms, and surveys to capture relevant student information.^ Conducted quantitative and qualitative data analysis, including hypothesis testing and statistical analysis.^ Provided project management and support for residence events.^ Managed social media pages to enhance engagement and communication.^ Edited books and learning materials to ensure quality and accuracy.^ Assisted with various ad hoc tasks to support the Residence Life Division's objectives.

[This was part-time work that I worked during my first year in a BA (Fine Art) undergraduate degree]--- Skills: communication, video editing, web development, event coordination --->>> The Res4Res 2020 Virtual Fest is an annual showcase of the creative talents of the students of UCT^ Wrote copy for bi-weekly email communications to more than 7000+ residence students.^ Edited judges' guidance videos on Adobe Premiere Pro 2020, adding logos and titles.^ Created central platform link to collect entries and artworks submitted for judging and consideration.^ Created web pages and embedded over 30+ artworks onto the respective webpages.^ Created Google forms to capture entries and to capture votes for the UCT favourites on each category.

--- Skills: leadership, coordination, reporting, communication skills, event management, project coordination, and entrepreneurship support ---^ Managed The Pitch UCT in partnership with the Residence Life Division, UCT Graduate School of Business, Allan Gray Orbis Foundation, and Hasso Plattner School of Design Thinking at UCT.^ Facilitated workshops, communications, and support to entrants and entrepreneurs.^ Managed budget creation, approval, and funds disbursement for winners of The Pitch UCT.^ Prepared reports on The Pitch UCT for executive management, highlighting key insights and outcomes.

--- Skills: sales, project management, financial analysis, operational risk management, and credit assessment ---^ Conducted cold-calling to drive sales and maintain relationships with SME clients.^ Managed deals, updates, and client interactions through Pipedrive CRM software.^ Worked with SME clients to stimulate business growth with purchase order financing, invoice financing, and asset financing deals.^ Analyzed creditworthiness and affordability for SMEs, analyzing director and business documents, processing loan applications, and validating financial data.^ Developed complex financial models for scenario analysis of project and business cash flow, with MS Excel.^ Prepared credit memorandums for project finance and asset finance deals, up to R7 million each.^ Conducted on-site due diligence for SME clients.

An accelerated, high-trajectory, management development programme.

--- Skills: leadership, analytical, presentation, financial management, and cross-functional collaboration skills ---• I led national product development and innovation for Glen Tea by chairing bi-weekly project team meetings, briefing in developments to project networks on Microsoft Project, and leading and supporting the core cross-functional team through their respective tasks on the network;• I analyzed consumer, market, and sales data from Nielsen Answers, Tableau Reader, and Kantar Millward Brown BGS Online, and used this data to draw insights to reinforce product ideas, turnover plans, and consumer targeting;• I regularly presented project and market updates, on Microsoft PowerPoint, to the cross-functional Foods South Africa Leadership Team; • I presented market data to build sales volume demand across 8 Glen Tea SKUs, and to improve forecast accuracy and bias during the monthly S&OP process. • I led the P&L for Glen Masterbrand, and used SAP, monthly, to manage and rephrase the BMI budget for Tea South Africa of R20 million across the Glen, JOKO, and Lipton brands.• Learned the considerations and skills of all functions involved in the innovation process, including but not limited to: deal sheets, volumes, and pricing (Customer Development); RM, PM, and FC costs (Supply Chain); formulation and worksmaps (R&D); and margin statements and business cases (Finance).

>>> [This was a part-time internship in investment operations, that I worked during my graduating year of a BBusSc (Finance) undergraduate degree]--- Skills: leadership, project management, and organizational skills ---^ Led the appointment of 3 non-executive directors, enhancing the business' long-term growth strategy.^ Developed mock-ups for a new company proposition and corporate folder.^ Implemented Microsoft SharePoint to enhance secure document storage and internal real-time collaboration.^ Supported various administrative tasks as needed.

>>> [I worked this part-time job during my fourth and final years of a BBusSc (Finance) undergraduate degree]--- Skills: graphic design and administrative tasks ---^ Designed posters for academic and social events within the residence.^ Developed forms and wrote copy for capturing student information securely and efficiently.

>>> [This was an internship in inventory planning that I worked in my graduating year of a BBusSc (Finance) undergraduate degree]--- Skills: retail operations, KPI monitoring, and utilization of planning software ---^ Planned for KPIs by applying knowledge of the retail cycle, which was acquired through meetings with buyers and planners^ Analyzed turnover, managed stock levels, and planned for future revenue growth by using Arthur Planning software.

>>> [This was an internship that I worked in my fourth year of a BBusSc (Finance) undergraduate degree]--- Skills: strategic planning, consumer insights, and data analysis ---^ Developed an operation strategy to double turnover across African markets, and presented to Global Director and VP of Personal Care.^ Created a digital channel planning report for Close-Up Africa, that leveraged consumer insights and future trend predictions.^ Conducted data analysis and visualization in strategic projects with MS Excel.

>>> [This was an internship that I worked in my third year of a BBusSc (Finance) undergraduate degree]--- Skills: strategic marketing initiatives, adaptation of materials for target markets, and collaboration with external partners ---^ Developed and presented a pilot model for Lifebuoy Prenatal USLP to the Director of Skin Cleanse category.^ Adapted international materials for the South African market, conducting immersions in local clinics.^ Collaborated with a deployment agency to implement marketing strategies effectively.

>>> [This was an internship in ecommerce and logistics that I worked in my second year of a BBusSc (Finance) undergraduate degree]--- Skills: warehouse operations, inventory management, order fulfillment, and customer service ---^ Managed inventory by receiving goods and updating database records.^ Utilized online systems to pick products from the warehouse and fulfill orders efficiently.^ Executed packaging tasks with accuracy and attention to detail.^ Assembled gift boxes and personalized customer experiences with handwritten thank-you cards.

>>> [This was a part-time role that I worked during high school vacation]--- Skills: customer service, cash management, merchandising, inventory control, and cross-departmental coordination ---^ Demonstrated expertise in product knowledge by handling inquiries and assisting consumers.^ Facilitated cash transactions, including cash float replacement and end-of-day reconciliation.^ Created creative product displays to highlight promotions and drive sales during peak periods.^ Maintained inventory by restocking shelves with replacement products as needed.^ Facilitated communication between warehouse and in-house teams to ensure timely product delivery.

>>> [This was a part-time role that I worked during high school vacation]--- Skills: effective communication skills, financial management, logistical expertise, and ability to overcome language barriers ---^ Acted as first point of contact with stokvel clients, ^ Compiled product quotations, while optimizing for the client's budget and product preferences.^ Managed substantial cash transactions (>R10k ZAR) securely and efficiently during payments.^ Organized transportation logistics for the clients' purchases, ensuring efficient and timely delivery to out-of-town locations.^ Bridged language barriers, and spoke basic conversational isiZulu, to enhance customer interactions and satisfaction.