Shaun Marcellus - Certified Scrummaster® (Csm®) Email & Phone Number

Rochester, Ny, Us

New York, United States

Fairport, New York

● Responsible for helping team members by removing impediments to help grow their book of business. Data management within various CRMs such as Salesforce and Redtail.● Led and coached sales assistants to improve writing of workflows, feature discovery, and requirements gathering process which led to an increase of customer satisfaction and decrease in time-to-delivery by 15%.● Utilized Agile Scrum practices to help teach team members to increase their velocity within the first year of adoption.● Promote Scrum Framework with high-levels of quality for the team which improved team velocity.● Provide technical support to all branch activities and maintain professional relationships with customers and sales departments.

Pittsford, New York

Web-based solutions for multiple clients in various business applications to enhance and communicate image and message of the organization value to their customers. • Lead role of managing product deliverables through each stage of the product lifecycle including effective collaboration and coordination of communication between business analysts, system analysts, developers, QA staff, environment management, technical operations, and business stakeholders in order to deliver best-in-class digital user experiences.• Independent consultant to multiple clients providing guidance/service for overall configuration of current and prospective web designs to ensure specified business goals and communicate organization vision through Web and mobile applications. • Utilize Scrum process/iterative development to deliver products in an agile methodology for all clients. • Responsible for client meetings and evaluation. Assessed projects and assigned developers based on specialty. • Acted as Liaison between various regional and national corporate clients and design and development teams. Incorporate technical considerations into website design plans, such as budgets, equipment, performance requirements, or legal issues including accessibility and privacy. Maintained high regard for member privacy. • Site specialties included company home pages, e-commerce applications, promotional sites and not for profit entities. • Broad global clientele with a heavy emphasis on new business development and partial sales responsibilities. • Content management and manipulation with WordPress CMS. Identify problems uncovered by testing or client feedback, and correct problems or refer issues. • Developed training documentation and trained customers on how to self-manage their websites using CMS.

Rochester, New York Area

● Implement and maintain 3rd party productivity software synchronized with QuickBooks Enterprise for scheduling service technician work orders and invoicing to customers which improved service team response time by 35% and implemented real time billing and payment – cutting “slow pay” customers by over 35%. ● Complete redesign, development, launch and management of a new company website.● Improved on-site SEO and raised conversion rate by 88% through data analysis and UX/UI improvements ● Created, implemented, and maintained lead generation through new website along with customer email marketing system and retention platform.● Implementation of a new parts pricing structure generating over $90,000 in net profits in 2019 compared to 2018.

Newport News, Va, Remote

● Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprints, release planning, demos, and other Scrum-related meetings for 3 agile teams. ● Utilized Agile Scrum practices to help teach the teams to increase their velocity within the first year of adoption. ● Coached Product and Software Teams with a focus on guiding the teams towards improving the way they work.● Defined project scope and schedule while focusing on regular and timely delivery of value of all projects and sales deliverables.● Effectively remove impediments from sprint backlog, increasing productivity/velocity by 20%.● Worked closely with product management and technical stakeholders to clarify schedule, status, and details of each project.● Continually refined and evolved the agile process for predicable and rapid software delivery hitting all project deadlines.

Rochester, New York Area

HQ provides home furnishings and interior design solutions for large organization and retail consumer. Solutions include planning, design, installation, and supplier of furnishings for a turnkey approach. ● Assessed company operations and designed measures and workflow model to increase efficiency.● Negotiated and procured inventory supplied to maximize return on investment.● Oversaw purchasing and receiving operations including quality control. ● Negotiated multiple client contracts to ensure proper costing and maximize revenue. ● Managed several different responsibilities simultaneously to ensure customer satisfaction and repeat sales.● Proposed and developed solutions to identified system problems.● Responsible for all computer hardware, software, and day-to-day technical operations for seven retail stores providing Project Management, technical expertise, coordination of upgrades, and acting as a liaison between third-party vendors. ● Responsible for document preparation, training, mentoring, on newly implemented new policies and standards of operation relative to the computer system and network and trained all computer related activities for all employees.● Responsible and accountable for implementing and maintaining product SKU entry, order entry, order tracking, and inventory control for seven retail stores including product ordering, managing inventory, value price points on all products, and the just in delivery of the product. ● Maintained, distributed and communicated critical milestones of the sales goals to all sales representatives and senior staff to establish expectations and identify adjustments needed to secure delivery of sale objectives.● Developed and implemented new policies, reports, standards and training techniques to help assure the future success of the individual Sales representative goals to ensure corporate financial targets were satisfied.

Associate Of Arts In Information Technology/Web Design, Web/Multimedia Management And Webmaster, 3.8

Associate Of Arts In Hospitality, Travel And Tourism, Hospitality Administration/Management, 3.8

Cis, Computer Information Systems

Art And Design/Communications

Activities and Societies: On air broadcasting experience on college radio station

Regents Diploma, Romance Languages, Literatures, And Linguistics

Activities and Societies: National Honor Society