Shaun Brady Email & Phone Number

Saint Louis

•Coach and motivate technical analysts to ensure high productivity, teamwork, and improved group competency.•Establish and maintain relationships with various lines of business, vendors and software development •Work directly with the Senior IT leadership to implement process improvements with the software team and improving operational consistency and efficiencies•Use advanced troubleshooting skills to resolve technical problems•Provide consultative advice to customers related to usage and integration of products•Drive the vision and goals of management to junior members of the team•Balance the needs of the business versus the technical realities•Support product launch operations including the acceptance testing of all supported software products to maintain and improve software release quality•Performed recruiting, screening, interviews, employee evaluations, and resource allocation•Salesforce Business Analyst

Greater St. Louis Area

•Certified Salesforce Administrator •Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis•Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce Service, Sales, and Community Clouds •Provide day-to-day admin level support (including system configuration, complex formulas, and system maintenance), assist users with proactive best practices to enhance and increase their knowledge of Salesforce•Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards •Develop and maintain report folders, dashboards, etc. to improve system usability.•Research changes in upcoming versions of Salesforce and other integrated applications: provide recommendations when necessary to enhance efficiency and productivity.• Serve as an expert for assigned functional applications, support development of business impact analysis categories and perform ongoing IT maintenance• Provide project and release support, including research, business analysis, test plan construction, test case construction, test execution, issue resolution and status reporting related to application changes. •Interface with internal and external resources to ensure successful completion of testing in accordance with the needs of project sponsors and stakeholders.

• Support and troubleshoot software applications including both proprietary and non-proprietary• Supported customer facing ecommerce websites and mobile applications• Salesforce.com account maintenance, setup and training of business users• Monitor application performance using Splunk and BMC TMART • Analyzed problems and implemented solutions, ensuring solutions were captured in knowledge base• Conducted iPad training for the sales organization to support adoption of a mobile platform• Worked and communicated business critical issues across multiple teams

Sysco St Louis, Llc

• Salesforce.com account maintenance, setup, and training of business users• Support and troubleshoot software applications including both proprietary and non-proprietary software• Database application management and support• Provided remote and local Hardware support for 200+ PC/laptops including rebuilds, maintenance, troubleshooting, and upgrade/patch service.• Conducted training for all new users including Laptop, Cell Phone and iPads.• Managed company-owned assets and warranty support for all equipment.• Assisted in program maintenance locally (Access Databases); Active Directory maintenance, AS400 sales organization changes through entity maintenance.

Bachelor Of Science - Bs, Information Technology

Associate Of Applied Science, Information Technology