Shaun Michael Ng Email & Phone Number

Singapore

Singapore

Client/Account: HSBC SingaporeKEY RESPONSIBILITIES• Workplace Experience Optimisation: Spearheaded initiatives to improve employee satisfaction and well-being by optimising the office environment, implementing employee-centric policies, and fostering a positive workplace culture.• Event Coordination: Led the planning and execution of high-profile events, collaborating with internal teams and external vendors to ensure seamless logistics and high-quality service for HSBC stakeholders.• Account Management: Partnered with the COO and Head of Corporate Services to manage and enhance workplace environments, streamline operations, and implement in-house policies (e.g., clean desk policy, RTO).• Change Management: Conducted workplace observations and collaborated with business functions to implement effective change management strategies, improving operational efficiency and employee engagement.KEY ACHIEVEMENTS• New Hire Onboarding & Process Improvement: Designed and implemented a comprehensive New Hire Tour framework, supporting smooth onboarding for over 50 new employees. Streamlined communication and processes for event inquiries, feedback escalations, and internal coordination to enhance operational efficiency.• Internal Communications: Drafted and deployed communications for Facilities Management and Corporate Services, ensuring consistent messaging and alignment across business functions.• Client Satisfaction: Actively collaborated with stakeholders to identify growth opportunities and ensure the delivery of high-quality services aligned with HSBC’s business goals.ADDITIONAL RESPONSIBILITIES• Manpower & Resource Planning: Managed staff scheduling and roster planning to ensure adequate coverage and resource optimisation.• VIP Support: Coordinated VIP support for Global Heads and Regional Heads, including logistics, scheduling, and hospitality arrangements to provide a seamless experience during their visits.

Singapore

KEY RESPONSIBILITIES• End-to-End Event Planning: Managed and executed events that drove member engagement, fostering a strong community culture and enhancing member satisfaction.Stakeholder Management: Built and maintained strong relationships with members and internal teams, conducting proactive check-ins and addressing member needs to improve retention and satisfaction.• Building Operations & Facility Management: Oversaw daily building operations, including budget planning, maintenance, and ensuring smooth facility management.Revenue & Experience Enhancement: Led self-initiated projects focused on increasing alternative revenue streams and improving the overall member experience at the assigned WeWork location.• Partnership Management:Vendor Negotiation: Sourced and negotiated with vendors to secure bulk purchase deals, reducing operational expenses.• Partnership Activation: Managed and converted partnership leads into cost-saving activations across multiple WeWork locations, driving financial efficiency and enhancing member value.KEY ACHIEVEMENTS• Welcome Kit Initiative: Successfully implemented and trained teams on a Welcome Kit for all Southeast Asia (SEA) locations, improving member experience across the region. This initiative earned recognition from Balder Tol, General Manager of Australia and Southeast Asia, at the ASP Townhall.

Singapore

KEY RESPONSIBILITIES• After-Sales Operations Management: Oversaw front-line operations for motor vehicle repairs, ensuring smooth handovers and clear communication between service teams and customers. Acted as a key point of contact, stepping in to resolve any disruptions in the process.• Customer Relationship Development: Fostered long-term customer relationships by conducting onboarding workshops, engaging in consultative discussions, and providing tailored solutions to enhance brand loyalty.• Brand Loyalty & Upselling: Leveraged customer insights from fact-finding sessions to promote product upgrades and additional services, contributing to increased revenue and customer satisfaction.KEY ACHIEVEMENTS:• Customer Retention: Strengthened customer loyalty through personalized interactions and proactive service offerings, resulting in positive customer feedback and repeat business. (Lead to a merit increment for recognition of service)

• Developed a personalised financial plan depending on the client's existing policies and discovering the shortfalls in health coverage.• Educated my clients’ on financial planning with a focus on ensuring they did not overspend or over-insure themselves. This was done based on their income, goals, and expenditure (bills, shopping, savings, etc.)

Singapore

• Account Management (SEM, SEO)• Internal Digital Marketing Campaigns (EDM, SEM, SEO, Content Marketing)• Copywriting, Budgeting• Conversion (Set-Up, A/B Testing, Evaluation & Monitoring)

Bachelor’S Degree In Digital Media, Web Communication And Management

Business Information Technology, Gpa 3.07