Shaun Michael Ng Email & Phone Number

Singapore

• Client/Account: HSBC SingaporeKEY RESPONSIBILITIES
• Workplace Experience Optimisation: Spearheaded initiatives to improve employee satisfaction and well-being by optimising the office environment, implementing employee-centric policies, and fostering a positive.
• Event Coordination: Led the planning and execution of high-profile events, collaborating with internal teams and external vendors to ensure seamless logistics and high-quality service for HSBC stakeholders.
• Account Management: Partnered with the COO and Head of Corporate Services to manage and enhance workplace environments, streamline operations, and implement in-house policies (e.g., clean desk policy, RTO).
• Change Management: Conducted workplace observations and collaborated with business functions to implement effective change management strategies, improving operational efficiency and employee engagement.KEY ACHIEVEMENTS
• New Hire Onboarding & Process Improvement: Designed and implemented a comprehensive New Hire Tour framework, supporting smooth onboarding for over 50 new employees. Streamlined communication and processes for event.

Singapore

• KEY RESPONSIBILITIES
• End-to-End Event Planning: Managed and executed events that drove member engagement, fostering a strong community culture and enhancing member satisfaction.Stakeholder Management: Built and maintained strong.
• Building Operations & Facility Management: Oversaw daily building operations, including budget planning, maintenance, and ensuring smooth facility management.Revenue & Experience Enhancement: Led self-initiated.
• Partnership Management:Vendor Negotiation: Sourced and negotiated with vendors to secure bulk purchase deals, reducing operational expenses.
• Partnership Activation: Managed and converted partnership leads into cost-saving activations across multiple WeWork locations, driving financial efficiency and enhancing member value.KEY ACHIEVEMENTS
• Welcome Kit Initiative: Successfully implemented and trained teams on a Welcome Kit for all Southeast Asia (SEA) locations, improving member experience across the region. This initiative earned recognition from Balder.

Singapore

• KEY RESPONSIBILITIES
• After-Sales Operations Management: Oversaw front-line operations for motor vehicle repairs, ensuring smooth handovers and clear communication between service teams and customers. Acted as a key point of contact.
• Customer Relationship Development: Fostered long-term customer relationships by conducting onboarding workshops, engaging in consultative discussions, and providing tailored solutions to enhance brand loyalty.
• Brand Loyalty & Upselling: Leveraged customer insights from fact-finding sessions to promote product upgrades and additional services, contributing to increased revenue and customer satisfaction.KEY ACHIEVEMENTS:
• Customer Retention: Strengthened customer loyalty through personalized interactions and proactive service offerings, resulting in positive customer feedback and repeat business. (Lead to a merit increment for.

• Developed a personalised financial plan depending on the client's existing policies and discovering the shortfalls in health coverage.
• Educated my clients’ on financial planning with a focus on ensuring they did not overspend or over-insure themselves. This was done based on their income, goals, and expenditure (bills, shopping, savings, etc.)

Singapore

• Account Management (SEM, SEO)
• Internal Digital Marketing Campaigns (EDM, SEM, SEO, Content Marketing)
• Copywriting, Budgeting
• Conversion (Set-Up, A/B Testing, Evaluation & Monitoring)

Bachelor’S Degree In Digital Media, Web Communication And Management

Business Information Technology, Gpa 3.07