Shaunna Shouse Email & Phone Number

United States

Sapulpa, Oklahoma

Cared for Benny 12 out of every 14 days. He is my Father and he had dementia. Benny passed away in 2020 and I handled his estate after his death.• Performed all Activities of Daily Living. • Supervised his healthcare and took him to appointments. • Managed Benny’s bills, assets, and finances. Purchased groceries, clothing, household and healthcare items, and necessities.• Setup company and then managed payroll and taxes via QuickBooks. • Cooked meals and cleaned house.

Tulsa, Oklahoma

Worked overnight shift in both memory care and assisted living. Responsible for 9 to 48 residents. • Assisted, supported, cared for, and redirected residents. Insured they were safe and comfortable.• Performed Activities of Daily Living and wellness checks on a set schedule. Responded to resident pages and additional resident needs, as required. • Documented resident contact, pertinent information, health changes and vitals. Wrote up Incident Reports, when needed.• Performed End of Life watches and worked with family and hospice companies to give residents the best care possible. • Completed monthly online safety training and attended bi-weekly safety meetings. • Received Legend of Honor (Employee of the Month) award for outstanding customer/resident support three months after starting job.

4000 N. Mingo Rd, Tulsa, Ok

Responsible for weekly UAK reports and statistics, tracking and reporting UAK servers in ADMS/ESL, generating yearly department statistics, and reporting hourly data to our client for airline cutovers. • Worked closely with UAK Coverage desk to ensure incidents records were closed in a timely manner. • Created and distributed a semi-monthly open incident report and led semi-monthly meeting with Tech Leads to discuss ticket issues. • Served as the backup host for the UAK Daily RI Review call. • Selected to be the UAK test case representative for the Sabre SDA to SRA migration. • Scheduled monthly training sessions for Coverage Desk • Hosted E2E document/readiness reviews with client and HP teams.• Received several individual and team recognitions for job performance, work dedication, and for upholding the HP work ethic.

Managed full life-cycle of 300 desktops, 200 laptops, and all software and peripherals at 3 sites in Sand Springs, Tulsa, and Barnsdall, along with several remote users. Provided second-level server and network support. Tier two Help Desk support.• Implemented complete asset life-cycle system by integrating software and SAP to track all interactions with assets ranging from receipt and deployment, to software installation, troubleshooting and repair, to disposal.• Received several monthly recognitions for outstanding work performance and customer service based upon random customer surveys given on tickets worked the previous month.

Administered network and servers at Sand Springs site. Setup, deployed, installed, repaired, and disposed desktops and laptops for Sand Springs and Barnsdall sites. Tier two Help Desk support.• Managed network by deploying and troubleshooting switches, routers, and cabling under the direction of the WAN team. • Installed, upgraded, and patched servers using OpenManage, images, software patches and upgrades, and licensed software. Troubleshot hardware and software issues then repaired or placed warranty repair calls as appropriate. Performed nightly data backups and data restores using ArcServe software. Arranged the movement of backup tapes to an off-site storage company.• Setup, deployed, installed custom software on, troubleshot, and disposed desktops for 225 users based upon requests in Tivoli ticketing system.• Taught employees how to use software and hardware by arranging and conducting classes and teaching them one-on-one.• Received “Thank You” award and recognition for reducing the company’s cost for data recovery on dead hard drives by 50%. Received Star Player award due to nomination by a peer for going above and beyond when there was an after-hours server issue.

Administered network, servers, desktops/laptops, peripherals, and software at Sand Springs site. Managed Nortel phone system. Primary and backup administration for Siemens-Moore network. Exchange Administration.• Managed Local Area Network by installing and maintaining servers and all network devices.• Setup, deployed, repaired, upgraded, patched, and installed software for 150 user desktops by creating a personal ticketing system based upon priority, time to repair, and age of request.• Performed basic Nortel phone administration for 125 lines.• Developed desktop recycling program, in conjunction with the Legal and Health, Safety and Environmental departments, whereas old desktops were donated to local schools.• Received the “Make A Difference Award” for outstanding work and dedication performed during company-wide Windows 2000 upgrade and deployment.

Performed network and project administration in an environment consisting of 41 Novell Netware 4.11 and over 200 Microsoft NT 4.0 servers with 3800+ users. Exchange 5.5 Administration. Compaq Insight Manager.• Installed, configured, and troubleshot network hardware and software. • Built and configured: Compaq ProLiant (7000, 6500, 5000, 1600, etc.) servers with 1-4 processors, 1-4 NICs, up to 4 GB RAM and over 1 Terabyte storage, drive arrays, tape arrays, raid, partitions, server clustering, TCP/IP configuration. • Managed projects ranging from multi-server build outs to network troubleshooting. Participated in several major team projects ranging from ATM implementation to database conversion (FoxPro to SQL), Y2K compliance to system software rewrites and conversions. • Performed third-tier Help Desk support.• Received 6 “outstanding job performance” bonuses at project completion.

Network project management ranging from system design to installation. Part of a team that administered and maintained 17 Novell Netware and Microsoft NT servers, an IBM mainframe computer, and over 600 users.

Managed LAN/WAN at 4 facilities in Tulsa, OK, Wichita, KS, and LaPorte, TX. Planned, installed, upgraded, administered, and maintained Novell Netware networks. Integrated Ethernet and Token Ring networks using TCP/IP, IPX, NetBIOS, SNA, DHCP, DNS, Cisco routers, HUBs, MAUs, print and dial-up servers, and gateways. Installed and troubleshot hardware and software on personal computers, peripherals, and software for 152 users.Company: Laidlaw Environmental Services (now Safety Kleen)

Managed Novell Netware 3.11/4.1 network. Maintained gateway and non-intelligent MAU on Token Ring Network. Installed HUBs and Cisco routers when network was changed to Ethernet network. Administered and maintained IBM 9370 mainframe. Developed, implemented, and supported LIMS (Laboratory Information Management System) software, programs in A.S. (Application System), and setup an Oracle 7.1 database. Performed nightly network backups with ArcServe software and mainframe backups, disk reorganizations, and data archives. Provided desktop software and desktop support to 48 users. Installed and trained users in Microsoft Office Professional, Windows 3.1 and 95, Lotus, WordPerfect, and ACT!.Company: Laidlaw Environmental Services (now Safety Kleen)

Responsible for information systems in the Human Resources department. Developed basic queries using FOCUS. Analyzed and designed computer system for nursing department. Ran and distributed confidential reports. Coded and input personnel changes for 1200 employees. Maintained organizational charts.Company: Rockwell, International (purchased by Boeing)

Bba, Management Information Systems, General, 3.3

Activities and Societies: Gamma Phi Beta sorority, Yearbook Staff, Campus Crusades for Christ, Kappa Sig fraternity Li'l SisIn fall.

Certificate - 95 Hours Of Cna Training, Certified Nurse Aide / Home Health Aide

95 hours of CNA training and testing, with hands-on practice in class labs and in nursing home.