Shaunna Singh Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

Mclean, Virginia, United States

Arlington, Virginia

• Supports the United States Air Force Chief Information Office (SAF/CIO) to attain Air Force mission, value proposition, strategic focus, and stakeholder requirements. Digital IT Strategy – Manager – (2018-2020)
• Leads Air Force IT Service Management Team to redesign the Air Force CIO organization, develop new processes and build strategic documents (organizational goals, IT roadmap and service catalog) to transform how IT is.
• Leads the IT Customer Satisfaction Data Strategy and the execution of value-based metrics to enable IT service providers a methodology to collect user feedback, analyze and funnel into data-driven decision making
• Leads IT Portfolio Management Team strategic communication efforts internal and external to the Air Force cyber community. Efforts include DoD IT courses, Air Force Commanders courses, Senior Leader briefings, working.
• Manages a client-facing team of consultants across various subject matter areas (including digital strategy, strategic communications, IT portfolio management, data analytics and visualization, business process.
• Serves as career mentor to colleagues interested in management consulting, digital transformation, data management & analytics, and IT operations management

Washington D.C. Metro Area

• Supports the United States Air Force Chief Information Office (SAF/CIO) to attain Air Force mission, value proposition, strategic focus, and stakeholder requirements.
• Developed project management briefings, reports and visuals to communicate the level of effort and progress of the Air Force Unified Enterprise IT initiative to leadership
• Led the creation of the Air Force Enterprise IT Concept of Operations to gain leadership and stakeholder buy-in to modernization and transformation efforts
• Facilitated organizational strategy and process improvement sessions with senior military clients, using industry best practices and critical thinking to capture and analyze findings
• Contributed to digital IT strategy business development activities to build Booz Allen Hamilton’s revenue and presence within the US Air Force cyber community. Areas of development included electronic case management.

Fairfax, Virginia

• Supported the FDIC’s Division of Information Technology with new and complex project-related problems to create innovative solutions involving schedule, technology, methodology, and financial management of the project.
• Served as Scrum Master and developer in the development of the FDIC CIO Organization dashboard giving executive management real-time statuses and enabling data-driven decision making on their IT portfolio. Activities.
• Led IT solution marketing research to educate FDIC IT program managers on how commercial and sister-agencies implemented process design and systems development solutions to solve similar business needs and to aid in.
• Led the development of FDIC’s Technology Obsolescence Remediation dashboard to inform the CIO on technology risks within the enterprise. Advised the program managers, portfolio managers and business relationship.
• Led business development activities to proposed the need for a CIO knowledge Management site, gain client approval and funding, and subsequently designed, developed and launched a SharePoint site to meet the needs of.

Herndon, Virginia

• Oversaw IT Operations teams to carry out, evaluate and optimize daily operations for a Commercial Food Service database, SupplyTrack.
• Led data analysts developing data models, uploading and classifying data, and preforming quality control checks against business rules and service-level agreements before monthly client delivery
• Led team of web developers to document and update system requirements in real-time using SharePoint
• Conceptualized plans for data processing and cleaning projects to optimize productivity and reduce associated costs. Reduced manual data classification by 30%
• Monitored data loads to plan, prioritize, and allocate work to individual team members ensuring on-time and accurate client delivery
• Conducted weekly meetings to review progress and share goals; train team to ensure alignment with expectations

Herndon, VA

• Partnered with account managers, product managers and data/operations analysts to develop business requirements for product launches while managing existing product requirements.
• Researched food service market to develop product guidelines to accurately track and forecast the foodservice market
• Developed relational database models for the data analysts to use in uploading and classifying market data
• Created presentations and reports to effectively communicate with executive audiences
• Designed SharePoint master pages and page layouts; oversaw developers during all phases of development life cycle
• Developed and deployed four new SharePoint sites that significantly improved cross-functional information sharing and lead to 2.8% increase in the team’s on-time and accuracy score

Mclean, Virginia

• Provided administrative support, data analysis, and data processing in support of daily operations. Contributed to the consistent achievement of timeline and budget requirements for critical projects.
• Forecast future production and revenue trends based on fluctuating production demands from clients
• Implemented workflow tracking improvements that enhanced and streamlined processes for each department
• Created monthly invoices for clients; managed employee billing for various projects
• Researched potential vendors, submitted purchase orders, and monitored supply chain activity
• Provided timely analysis that allowed for a decrease in resource usage during non-peak production periods

Fairfax, Virginia

EXECUTIVE ADMINISTRATIVE ASSISTANT (Aug 2007-Dec 2009)Supported the Senior Vice President and executives to coordinate the office management tasks for the marketing, graphic design and web development teams- Main point of contact for vendors and interdepartmental information sharing- Managed multiple FedEx Accounts, Master Card Accounts, Leave/ Travel.

Burke, Virginia

- Managed register and flow of cash between customers, the registers, and management team- Assisted customers with information about products- Assisted the management team with receiving products from the warehouse- Managed the display products in stores

Bachelors, Integrative Studies, Concentrating In Advertising

Activities and Societies: American Marketing Assoication

Certification, Data Modeling/Warehousing And Database Administration, 4.0

Courses: Software Design, Structured Query Language, PL/SQL Programming, Data Modeling and Design

Associates, Business Administration