Shaun Moodley Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

Key Deliverables• Implemented Informatica Data Quality Toolkit (IDQ)• Assisted with the conceptual design of MTN Group’s Telco Data Model• Contributed to best practices across our BI landscape (BI Foundations Project)• Responsible for driving the BI Transformation Project in alignment with MTN SA’s digital strategy• Participate and feed into the BI Services RFP that was launched in 2021• Onboarding of resources to create three new agile workstreams to support the BI Transformation ProgramCore Responsibilities• Provide input into the strategy for the BI Architecture across the organisation• Participate on RFP Approval boards when evaluating and procuring new BItechnology or services• Define optimum data architecture by creating models and data qualitymanagement solutions• Coordinate data architecture work with various teams such as the ITdepartment and business units• Resolve discrepancies in data definitions that arise among multiple sources• Manage project or initiative budgets in line with business objectives• Manage and resolve escalations that have impact on critical path deliverables• Manage all vendor engagements that are currently deployed on BI projects• Review performance against agreed KPIs and compliance to SLAs• Develop, retain, and review performance of data talent within the organisation

City Of Johannesburg, Gauteng, South Africa

Key Deliverables• Implementation of DSO framework which improved campaign to markettimelines by around 90% and eliminated repetitive development costs• Implementation of KAFKA integration to NEON, thereby enabling Real TimeCampaigns (SLA 98% of outbound messaging turned around in < 1 minute from event)• Developed CVM Capability Model in alignment with IS Architecture to definecore capabilities required and benchmark CVM maturity progressively• Established the CVM Data Governance forum to fast track all CVM datarequirements and through IS in a structured fashion• Successfully completed the CVM CAR migration XDR to EVA (Business Components)• Implementation and cutover of new CVM Campaign tool, NEON dXCore Responsibilities• Develop and execute CVM Roadmaps in alignment to business requirements• Manage end to end delivery of all CVM Projects (Capability & Commercial)• Single Point of Escalation on all CVM technology related issues• Owner of the CVM PFC (EPMO Governance Forum)• CVM Business representative for BICC Data Governance & STIB Forums• Ensure that CVM projects are compliant in alignment to EPMO Processes• Build and manage a cross functional delivery team• Conflict Resolution between teams or team members• Coordinate business planning/budgeting sessions with IS to ensure adequateCAPEX is secured for CVM maturity moving forward• Perform Operational gap analysis and define ways in which to mitigate theassociated risks and enhance affected processes

Dubai, United Arab Emirates

Duties• Delivering services in accordance with agreed service level agreements• Defining both operational and system improvement plans and progress tracking• Feed into and manage the development of new system capabilities on the Campaign Managent platform• Negotiating Service Level Agreements between Business and IT Operations• Feed into the planning of high availability systems• Interacting with clients at a senior level• Carrying out business/system impact analysis studies• Incident Management Single Point of Contact • Restoring normal operations as quickly as possible after any disruptions• Perform Root Cause Analysis & ensure RCA Reports are completed accurately• Improving Incident Management and Escalation processes• Work closely with regional/off shore support teams to ensure delivery is met• Keeping appropriate administrative records and documentation• Ensure delivery of Business & System Reports (Adhoc/Weekly/Monthly)• Allocation of tasks and responsibilities to appropriate teams• Managing staff induction and training schedules• Resolving conflicts within the CVM project delivery teamsKey Skills and Competencies:• Knowledge of CVM Business, Marketing and Campaign Management• Knowledge of CVM Applications• Knowledge of ITIL Incident Management Process• Strong technical skill set in Application Development and Support• Strong technical skill set in DB/Application Performance Tuning• Carrying out business risk and impact analysis• Formulating effective strategies to increase performance• Ability to work with both Internal and External partners• Experience of working in both Local and International Market• Never compromising on standards of qualityAreas of Expertise• Fault Management• IT Operations Process Definition• Customer Operations• Project Delivery• Incident & Change Control Management• Demand Management• Service Requirements & Improvements

Midrand, Gauteng

Leadership Role:• Recruitment, on boarding of new staff & KPI Performance Reviews• Ensure Team is well managed, tasks are allocated and prioritised• Provide team leadership and coaching to motivate staff to perform• Proactively raise issues, roadblocks or concerns to gain a quick resolution • Communicate team status, task accomplishment, and direction against project plan/schedules• Escalate issues that cannot be resolved timeously to senior management• Work closely and proactively with other teams across Vodacom & Emagine• Define Team Standby Schedules and On Call After hours rosters• Ensure effective resolution and great customer experience by managing projects effectively• Collaborative, delivers on expectations, respectful, effective communication skills, reliableBusiness & Technical Role:• Application Management, all application environments are available(PROD, UAT, DEV)• Manage SLA’s both internally with the team and with the client• Enhance Support/Operational processes• Drive automation of repetitive tasks• Release Management, coordinate all application releases with DEV, DBA and Linux Teams• Ensure that the SDLC process is being supported• Incident Management, issues are logged, communicated and resolved within SLA• Vodacom IT Ops processes are followed and agreed KPIs are met• Systems performs optimally & there is no degradation in benchmarks• Business & Systems Analysis, Data Analytics and ETL Processes• Level 2 Application Support/Troubleshooting, System Monitoring• Documentation is in place, up to date and centrally stored• Ensure clients Campaign-To-Market process is followed and SLA's are met• Campaign Planning, customer volumes, throughput, capacity forecasting• Campaign Consulting & Campaign Briefing Process• Campaign Optimisation & Execution• Campaign Performance & Adhoc Campaign Reporting• BI Analytics & Reporting, Suggestions & Recommendations to the team• Month End Management Reporting & Application Benchmarking

Midrand, Gauteng

Senior Developer/Team Leader on Eskom's Fleet Management Application Leadership Role:• Provide team leadership and coaching• Prioritize team project schedules and task allocation• Coordinate team logistics and deliverables• Establish meetings, agendas and actions/allocations thereof• Communicate team status, task accomplishment, and direction• Provide status reporting of team activities against project plan/schedules• Escalate issues that cannot be resolved timeously to senior management Business & Technical Role:• Oracle Forms Application Development | PL/SQL Scripting• 3rd Line Application Support, SLA Management & Call Resolution• Data Analysis, Integrity Checks, Exception Reporting• Business & System Analysis, feedback to Senior Management• Change & Release Management• Adhoc, System Performance & Month End Management Reporting• Functional, Technical & Training Documentation

Durban, Kzn

IT Service Delivery/Support to Turkey, Middle East and Africa RegionTechnical Role:• IT Service Delivery & Level 2 Support to AMET Region• Incident Management Process, resolution of calls within SLA• Microsoft Exchange Administration, Mail Server monitoring• S2 Active Directory Administration• SIM & Lotus Notes Administration• Remedy Administration, logging of calls, following up of calls to other Teams• Microsoft Windows/Outlook Client Setup• VPN Network Account Administration• e-Calendaring Administration, AT&T Dial-Up & Entrust Account Configuration • Monthly/Adhoc Internet Activity Reports, Symposium Statistical Reporting• IT Marketing and Advertising

Admp, Business Administration, Management And Operations

Hcmp, Business, Management, Marketing, And Related Support Services

Information Technology (Ndinl), Database And Programming (1Yr)

Courses Attended Workstation Technical Skills Network Technical Skills Business Management Practice Workplace English End User Computing.

Bachelor Of Science (Bsc), Environmental Management (2Yrs)

Environmental Management Economics Computer Technology Psychology Business Information Systems