Shaun O. Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Australia

Brisbane, Australia

Provide Leadership, mentoring and advice to Server, Active Directory and Citrix operations teams to deliver a high quality service. Ensure team tasks are completed within agreed timeframes and SLA's. Build relationships with other CSC teams and our Customers. Continuous improvement process to deliver cost savings and increased efficiency.

Responsible for:• Ensure safety standards are adhered to and incidents reported• Timely resolution of service desk calls and service interruptions to ensure SLA’s are met• Monitor and support all server, storage and computer room infrastructure• Achieve operational KPI’s as defined by the Superintendent• Document Systems and Procedures• Adopt a proactive approach to process improvement• Aligning behaviours, decisions and actions with the values and principles of the Group’s guidelines and standards• Understanding and building relationships with external parties that strengthen and sustain Rio Tinto’s competitive advantage.• First Aid Officer• Work with a variety of server and storage units (eg HP EVA, EMC, Netapp, Hitachi SANS).• Recent focus within the group has been on virtualising the APAC server fleet, using VMWare ESX 4 as the virtualisation platform.Achievements:• Successfully migrated the APAC component of the “Alcan” domain to Rio Tinto. The migration was the successfully completed with a very high level customer satisfaction, and ahead of schedule. The APAC region was also the first to be completed globally!• Implement a role based “Server Admin model” and migrate all sites and servers to the model within the APAC region. Forty-three sites, across the APAC region from New Zealand to China and Korea were successfully migrated during business hours without any impact to services.• Provide critical Incident Manager for number of incidents involving power outages or computer room temperature issues within the Brisbane environment.• Successfully migrate the Gove HP EVA SAN to the Netapp SAN. This was successfully completed over a 3 month staged process, with minimal impact to the site and users. By using the Netapp “Snap Mirror for Open Systems”, cutover for each connected system was completed within 30 minutes (from shutdown to start-up), including volumes up to 4Tb in size

Gove, Northern Territory, Australia

Responsible for:• Ensure safety standards are adhered to and incidents reported• Timely resolution of service desk calls and service interruptions to ensure SLA’s are met• Monitor and support all server, storage and computer room infrastructure• Ensure infrastructure outages and service failures are reported• Achieve operational KPI’s as defined by the Superintendent• Document Systems and Procedures• Maintain computer room according to computer room standards and induction requirements• Adopt a proactive approach to process improvement• Ensure all processes are adhered too, especially SOX and ICQ compliant processes.• Taking responsibility and accountability for own behaviour, performance and development• Aligning behaviours, decisions and actions with the values and principles of the Group’s guidelines and standards• Understanding and building relationships with external parties that strengthen and sustain Rio Tinto’s competitive advantage.• First Aid OfficerAchievements:• Successfully migrated the “Nabalco” domain to Alcan domain on time, with minimal disruption to services and employees. • Rebuild the entire Gove Citrix environment, with completed build documentation (full published desktop used by all clients on site and remotely)• Implement a major Infrastructure monitoring system using HP Insight manager and MRTG to monitor and proactively resolve issues in the Gove server fleet. • Consistently meeting or exceeding operational KPI’s and SLA’s requirements.

Brisbane, Australia

Role: Citrix Systems Manager (July 2002 - Current) Network Administrator (September 1999 – July 2002)Responsible for:• System Administrator for all Thin Client (Citrix) servers and systems in Australia• Installation, configuration and management of Citrix environment• Installation, configuration and management of SQL Server environment• Installation of third party software products under Unix as required.• Upgrade managed environments to new versions as required or recommended by suppliers• Manage user access in all environments• Monitor and advise of operating systems resource utilization• Administer backups and perform recovery actions as required for operations• Maintain auditable procedures for system and resource management• Develop operating system monitoring tools as required for operations• Liaise with Oracle Database Administrators, Analyst Programmers and IT Management Team as required• Liaise with ANZ Division Operational staff, Finance staff and supplier companies as required• Maintain current knowledge on all technical issues related to Citrix, SQL Server and Unix/Linux environments• Provide NT and Unix/Linux Administration as requiredAchievements:• POTA WiFi implementation project • Scope, implement and manage WinTel DRP site for P&O Ports (Australia), with particular focus on Citrix and Microsoft systems (especially SQL based systems)• Migrate all POTA sites to Central Server located in Brisbane• BMT EDI Project (Linux/Oracle system)• FIT Network Upgrade to Gigabit technology• Conduct due-diligence of New Zealand Ports environment and provide recommendations to resolve severe performance and stability issues. Implement recommendations into production• EDI Administration and programming

Brisbane, Australia

Assisting the Y2K Project Team as directed by the Senior Support Officer to effectively and efficiently certify, document, implement and rectify the following applications• Microsoft NT, Novell, SUN Solaris, SCO Unix• Business Systems Software operating environment• LAN/WAN Systems• PC/MAC, Server and Storage Hardware• Mail and Fax Operating Systems• Microsoft BackOffice

Brisbane, Australia

Responsible for:• Administration of the company’s servers and internal network• Maintain hardware and software on all workstations• Helpdesk support for employees locally and at remote sites (globally) • Conduct regular staff training on various desktop applications.• Staff Training on software packages used by the company when required.• Tracking and management of the companies assets• Develop and maintain the companies Internet and Intranet web site (www.forbio.com)Achievements:• Design, implement and provide ongoing administrative duties for an accounting system with users in USA, Hawaii, England and Australia using Citrix WinFrame 1.7 and Great Plains Dynamics. • Technical investigator/witness in a Supreme Court case. • Successfully relocated Sylvatech from Brisbane to Mt. Gambia• Develop a database for the legal department capable of tracking their Agreements and Intellectual Property (Patents). • Completed Year2000 tests and compliance reports for the ASX and the ForBio Board for the group. Develop potential strategies to counter problems that may arise from the change to the new millennium.

Brisbane, Australia

Responsible for:• Managing the companies computer workshop• Building and repairing PC’s brought in by customers• Helpdesk support via e-mail/phone to internal/external customers• Administration of the companies internal network and NT servers • Develop and maintain the companies web pages • Designing and implementing network systems to suit company needs.• Networking and Server support for clients that require on-site service.• Maintain the Internet services provided by the company via ISDN• Implementing new DNS registrations for customers via AUNIC• Training workshop staff in administration procedures of a NT Domain.Achievements• Increasing company revenue by approx $100,000 in the last 3 months.• Redeveloping the QA procedures to make the PC building process more reliable..• Redesigning Intermedia’s Webpage to be more intuitive and interactive• Developing a secure website for the companies distributors to access Up-to-date prices across the Internet.• Implementing procedures/servers to allow the company to host external Customers web pages and e-mail securely• Performed several emergency restores from backups for external customers who servers had major failures (SCO, SunOS, Novell, NT).

Brisbane, Australia

Responsible for• Maintaining and Optimizing the network for maximum performance.• Installation and configuration of PC hardware and software• Administration of the company's Microsoft NT servers• Administration of the company Unix servers• Asset managementAchievements• Development of a local Intranet and related services• Active committee member of the company's Social club• Implementing an improved print server, increasing the reliability of printing services from 60% to 95%• Increasing the network transfer speed by 200% via reconstructing and optimizing the company's LAN.• Creation and implementation of a paper based audit trail for IT requests.