Third Game TrasmuTowers (2024-Current):- A bullet heaven tower defense multiplayer game.- Leading a team of ~15 volunteers.Second Game Lodestar (2021-2023):- A co-op sci-fi puzzle adventure game with crafting on Steam.- Launched into Early Access July 8th, 2022 with around 16 hours of gameplay to a 70%+ positive rating on Steam and ~30k in revenue.- Launched alpha demo in Steam Fest Oct 2021 with one hour of gameplay.- Led a team of 13 volunteers. On-boarding 95% of the team to their first game development.First Game Valgrave: Immortal Plains (2018-2021):- A F2P magic based battle royale on Steam.- Over 250,000 players have tried the game.- Team of 2 people over 3 years- Holds an 83% positive rating on Steam with about ~2k in revenue.- Shipped hundreds of patches. We patched about 1-2x a week with 0 downtime deploys.- Made in Unreal Engine 4 (UE4) relying on AWS Gamelift.We'd love to work with an artist focused on 3D Modeling.

Created tools to prevent contacts and reduce agent solve time.Projects:- Localization CMS that automated the pipeline for developers that decreased average errors cause by loc per patch from 10+ to 0 and decreased the average integration timeline from 72 business hours to 24 business hours.- Launched new support site that increased deflection by 20% and reach by 33%.- Ticket Automation through Machine Learning (Blitzcrank Bot) solving over 1,000,000 tickets without agent intervention- Quality Control System that reports to agents and directors which initially decreased grammar mistakes by over 90%- Integrated tool set that combines multiple APIs for support agents inside our CRM - Reduced handle time by 20%-80% depending on issue type - Proactive tools that reduced our tickets per MAU by ~40%- Corporate tools that helped automate applying benefits to employees in-game.- Trained agents in SQL and ScriptingRoles:Ticket agent (~6 Months) -> Developer (~2 years) - > Technical Product Manager (~5 years)Served as the Interim Head of Support for one year.

Would speak at churches on an on-call basis. Most were sermons on Sundays and Wednesdays in my area of expertise (Greek Language) and occasionally would lead longer studies. Worked as a Youth Pastor for about a year and organized all activities as well as manage volunteer staff.

Moved from supervising a hall of students to eventually managing a team responsible for all of Men's housing.

* Helped it grow from 1 to 600,000 unique players* Ran volunteer staff of approximately 200.* Developed KPIs, training, and structure* Created rules and punishment system