Shaun Randall

Shaun Randall Email and Phone Number

Entrepreneur @ Edenic Era LLC
Shaun Randall's Location
Santa Monica, California, United States, United States
Shaun Randall's Contact Details

Shaun Randall work email

Shaun Randall personal email

About Shaun Randall

I love games. I hold strong opinions that I quickly change when confronted with contrary evidence. I have a natural inclination to resist authority and crave autonomy. I care deeply about the people I work with and its never just a job for me. I tend to be risk-taking because I believe that's the quickest way to learn something other people don't. I attempt to be both blunt and compassionate. I'll always fight on the side of the user, customer, or player rather than the interests of the company.I will create a world that allows all people to live their dream.

Shaun Randall's Current Company Details
Edenic Era LLC

Edenic Era Llc

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Entrepreneur
Shaun Randall Work Experience Details
  • Edenic Era Llc
    Founder
    Edenic Era Llc Oct 2018 - Present
    Greater Los Angeles Area
    Third Game TrasmuTowers (2024-Current):- A bullet heaven tower defense multiplayer game.- Leading a team of ~15 volunteers.Second Game Lodestar (2021-2023):- A co-op sci-fi puzzle adventure game with crafting on Steam.- Launched into Early Access July 8th, 2022 with around 16 hours of gameplay to a 70%+ positive rating on Steam and ~30k in revenue.- Launched alpha demo in Steam Fest Oct 2021 with one hour of gameplay.- Led a team of 13 volunteers. On-boarding 95% of the team to their first game development.First Game Valgrave: Immortal Plains (2018-2021):- A F2P magic based battle royale on Steam.- Over 250,000 players have tried the game.- Team of 2 people over 3 years- Holds an 83% positive rating on Steam with about ~2k in revenue.- Shipped hundreds of patches. We patched about 1-2x a week with 0 downtime deploys.- Made in Unreal Engine 4 (UE4) relying on AWS Gamelift.We'd love to work with an artist focused on 3D Modeling.
  • Riot Games
    Technical Product Manager
    Riot Games Apr 2011 - Oct 2018
    Santa Monica, Ca
    Created tools to prevent contacts and reduce agent solve time.Projects:- Localization CMS that automated the pipeline for developers that decreased average errors cause by loc per patch from 10+ to 0 and decreased the average integration timeline from 72 business hours to 24 business hours.- Launched new support site that increased deflection by 20% and reach by 33%.- Ticket Automation through Machine Learning (Blitzcrank Bot) solving over 1,000,000 tickets without agent intervention- Quality Control System that reports to agents and directors which initially decreased grammar mistakes by over 90%- Integrated tool set that combines multiple APIs for support agents inside our CRM - Reduced handle time by 20%-80% depending on issue type - Proactive tools that reduced our tickets per MAU by ~40%- Corporate tools that helped automate applying benefits to employees in-game.- Trained agents in SQL and ScriptingRoles:Ticket agent (~6 Months) -> Developer (~2 years) - > Technical Product Manager (~5 years)Served as the Interim Head of Support for one year.
  • Multiple
    Public Speaking
    Multiple Aug 2008 - Feb 2011
    Oklahoma And Kansas
    Would speak at churches on an on-call basis. Most were sermons on Sundays and Wednesdays in my area of expertise (Greek Language) and occasionally would lead longer studies. Worked as a Youth Pastor for about a year and organized all activities as well as manage volunteer staff.
  • Oklahoma Baptist University
    Assistant Resident Director
    Oklahoma Baptist University Jul 2007 - May 2010
    Shawnee, Oklahoma
    Moved from supervising a hall of students to eventually managing a team responsible for all of Men's housing.
  • Throneit (Thr) - Public Dota League
    Player Behavior Admin / Co-Founder
    Throneit (Thr) - Public Dota League 2008 - 2010
    * Helped it grow from 1 to 600,000 unique players* Ran volunteer staff of approximately 200.* Developed KPIs, training, and structure* Created rules and punishment system

Shaun Randall Skills

Strategic Planning Project Management Product Management Customer Service Sql Software Development Online Gaming Microsoft Office Video Games Leadership Social Networking Social Media Public Speaking Teaching Game Development Microsoft Excel

Shaun Randall Education Details

Frequently Asked Questions about Shaun Randall

What company does Shaun Randall work for?

Shaun Randall works for Edenic Era Llc

What is Shaun Randall's role at the current company?

Shaun Randall's current role is Entrepreneur.

What is Shaun Randall's email address?

Shaun Randall's email address is sh****@****ail.com

What is Shaun Randall's direct phone number?

Shaun Randall's direct phone number is +131090*****

What schools did Shaun Randall attend?

Shaun Randall attended Oklahoma Baptist University.

What skills is Shaun Randall known for?

Shaun Randall has skills like Strategic Planning, Project Management, Product Management, Customer Service, Sql, Software Development, Online Gaming, Microsoft Office, Video Games, Leadership, Social Networking, Social Media.

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