Shaun Rowe Email & Phone Number

Houston, Texas Area

Hired to be the heart and soul of the airline by ensuring all travelers have a safe and comfortable flight. Welcomed passengers aboard and a part of a global team with a warm and welcoming culture. • Communication Skills: Ensured passengers safety by using my unique customer service skills to provide comfort and handle request, simple and complex.• Interpersonal: Attended preflight briefings concerning routes, emergency procedures, and crew coordination. • Patience: Conducted periodic trips through the aircraft cabin to ensure passenger comfort; provided information on policies and procedures, the length of flights and food and beverage services offered.• Customer Experience: Ensured compliance of all policies, procedures and regulatory statutes and provides excellent customer service each flight to ensure safe departure and landing and ensure customers are happy with the service and comfort provided.• Professional Development: Took monthly trainings to enhance emergency and safety policies and ensure within compliance.

Houston, Texas, United States

Oversaw all business functions with a staff of 80 store managers and help maximize store team performance through consistent coaching and feedback. Closely collaborate with workers in managing three (24) twenty-four-hour restaurants. Ensure full regulatory compliance and accreditation licenses; also handle all aspects of interviewing and inventory control.• Employee Engagement: Developed and implemented effective employee engagement activities which included the usage of survey system for ideas and suggestions.• Training & Development: Developed and implemented training for 1:1 coaching and large all employee professional development sessions.• Orientation and Onboarding: Conducted orientation for new hires; provided information on policies and procedures, the employment handbook, and completed required new hire paperwork.• Human Resources Compliance: Handle all district pay raises and disciplinary action. • Management: Coached and mentored underperforming staff in individual meetings to addressing performance issues and acknowledged high performers with rewards. Provided coaching and mentoring support to new hires. • Store Goals: Provided guidance and support with upholding ethics, policy and procedure in the workplace while maintaining professionalism and confidentiality. Increased store customer service (KPI’s) key performance indicators from 35% to 98% in first 2 months in this role.

Addison, Texas

Followed all bank policies to process transactions accurately and efficiently with demonstrated customer service while achieving sales goal of 6% or more each quarter by identifying customer needs and referring financial products and services.• Personal Goals: Noted the benefits of the company’s products rather than the basic information to build rapport and meaningful relationships to customers and match them with a product that fits their individual needs.• Customer Service: Developed good working relationships with all customers and co-workers by adhering to bank operations and security procedures. Performed as a team member in lobby management initiatives and maintained and ensure accurate auditing on balance cash drawers daily. Named teller of the year in December 2012..

Fort Stewart, Georgia

▪ Reviewed and established soldiers on accounts ranging from army regulations, drilling ceremony, as well as range safety▪ Preformed guard duty and identified obstacles that have suspicious activity.▪ Adhered to the policies and expectation of multiple army regulations.▪ Performed inbound/ outbound attempts and provided soldier advocacy.▪ Initiated reports of PCC’S and PCI’S and successfully prevented vehicle malfunctions.▪ Lead training classes for the operations of all vehicles in motor pool and TC’d truck convoys.