I believe strongly in the customer experience. I work at organizations where I have a passion for both my work and the Company’s value proposition. I support an environment of creativity, voice, respect, action and fun. I enjoy mentoring team members. It’s imperative to measure performance and stakeholder value.I graduated with a B.A. in Economics from Binghamton University & a MBA from the Zarb School of Business at Hofstra University. Lean Sigma Black Belt certified with designations as a Chartered Insurance Operational Professional and Customer Experience & Analytics Professional. Trained in PMI principles and ADKAR as a change management approach. Strategic and practical experience in operations, service, customer engagement, technology and finance in various industries with extensive time spent in the MGA/MGU space."Service is black and white; hospitality is color". If you are passionate about your customer regardless of industry, I highly recommend Will Guidara's book Unreasonable Hospitality. If you need a push to get comfortable with the uncomfortable, The Comfort Crisis by Michael Easter is for you.Travel enthusiast and all things points and miles. I enjoy the experience, the journey and destination.
Listed skills include Business Process Improvement, Process Improvement, Business Process, Strategy, and 24 others.