Fire & Flood Restoration of Garments and Contents-Pack Out-Garment Restoration-Content Restoration-Secured Storage-Pack In

+ CERTIFIED SMITH SYSTEM DRIVER TRAINER▪ Train and coach drivers on safe driving practices, including defensive driving techniques and risk management strategies. ▪ Provide drivers with the necessary training and guidance to ensure the fleet operates safely and efficiently, minimizing the risk of accidents and ensuring timely deliveries.▪ Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.▪ Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.▪ Ensure all company policies and procedures are followed in district, including safety and Service SOP.▪ Manage retention and growth by motivating district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.▪ Leads district to success by communicating changes and policies, overseeing route organization, projecting a professional image and requires likewise of district, and cooperatively works with other departments in the branch.

▪ Drove strong leadership, clear communication and interaction within all departments in order to achieve NELS targets for growth, and customer retention.▪ Built and nurtured strong relationships with healthcare facilities, hospitals, clinics, and other medical professionals to expand the customer base and secure long-term contracts.▪ Oversaw all aspects of daily operations, including inventory management, quality control, staffing, and customer service, ensuring the highest level of satisfaction.▪ Recruited, trained, and mentored a high-performing team, fostering a positive work environment and promoting professional development.▪ Accountable for retaining volume, increasing base business growth, route optimization/consolidation, fleet maintenance, staffing and ensuring timely delivery of products.▪ Responsible for multiple account managers, district managers and the distribution department in order to achieve a cohesive service department that provides outstanding customer service.▪ Partnered with HR manager to hold monthly safety training meetings in order promote a culture of safe work practices and reduce workers compensation claims.Retention: Maintained appropriate frequency of customer visitations to ensure service expectations are met and relationships with key accounts are maintained.Base Business Growth: Understood the full line of products NELS offers and look to grow volume within existing customer base. Ensure the account managers are performing the required weekly visitation and reaching sales goals.Service Managers: Ensure the SM’s are handling their respective driver issues and conducting proper route check in daily.Route Optimization: Consistent review of existing routes in order to achieve high level of route efficiency.Loss / Damage / Abuse: Ensure this key ancillary change process is grounded. Manage prebill, credits and billing on the spot opportunities in order to achieve targeted results.

▪ Managed a team of 26 employees across multiple locations, overseeing daily operations and ensuring compliance with health and safety regulations.▪ Developed and implemented strategies to improve operational efficiency, reduce costs, and increase revenue.▪ Monitored and analyzed performance metrics to identify areas for improvement and implemented corrective actions.▪ Collaborated with sales teams to develop and maintain strong relationships with clients, ensuring exceptional customer service and satisfaction.▪ Conducted regular training and development sessions for employees to enhance their skills and knowledge, resulting in an increase in productivity and efficiency.Certified Healthcare Environmental Services Professional (CHESP)Certified Healthcare Laundry Accreditation Council (HLAC)Occupational Safety and Health Administration (OSHA) CertificationCertified Hazardous Materials Manager (CHMM)

▪ Conducted daily sales visits to hospitals, clinics, and other medical facilities within assigned territory, showcasing a wide range of medical linen products.▪ Developed and maintained strong relationships with existing customers, regularly addressing their needs and ensuring satisfaction.▪ Prospected and secured new business opportunities, resulting in a 20% increase in monthly sales.▪ Met and exceeded sales targets consistently, achieving a 15% increase in sales revenue within the first year.▪ Prepared and delivered sales presentations, product demonstrations, and educational sessions to potential customers.▪ Negotiated and closed sales contracts, ensuring profitable margins and long-term partnerships.▪ Monitored inventory levels, placed replenishment orders, and managed delivery schedules to ensure timely and accurate fulfillment.▪ Collaborated with the operations team to resolve any customer service issues, ensuring a high level of customer satisfaction.▪ Utilized CRM system to track sales activities, manage leads, and generate accurate sales reports.▪ Attended industry trade shows and conferences to stay updated on the latest trends and technologies.