Manage a team of seven Sales Development Representatives in Arizona, Nevada, and New Mexico. (Retail Partner Sales/National Retail). Responsible for driving sales execution efforts with T-Mobile Retail Partners Wireless Advocates/Wal-Mart/Best Buy/SCK (Target). Accountable for hiring and training all Sales Development Representative positions in the Arizona, Nevada, and New Mexico markets. Responsible for driving sales productivity and customer satisfaction within the T-Mobile Retail Partner Sales Channel (National Retail).

Managed a team of twenty part-time Event Representatives in Arizona, Nevada, New Mexico, and Texas. (Retail Partner Sales/National Retail). The Event Program Manager in the Southwest Region is responsible for achieving sales quotas and objectives through the effective recruiting, training, and managing of 14-19 part-time Event Representatives. Responsible for managing time entry and sales reporting into PartnerLogix2, directing in-store ER efforts, completing monthly schedule of all ER's for an increased return on investment. Responsible for training and coaching ER's to improve selling skills via side-by-side selling. The EPM manages employee performance through one-on-ones, coaching, performance management and performance reviews. Effectively communicate with District Managers and Sales Development Reps for strategic event planning. The Event Program Manager works closely with MarketSource team to hold ER's accountable for delivering on key performance metrics such as Sales per Hour and Monthly Recurring Charge per Hour.

Drove sales productivity and customer satisfaction within the T-Mobile Retail Partners Sales (RPS) channel. This position provides daily support, training, and side-by-side selling to all RPS accounts, strengthening the T-Mobile Brand, Product, and Service offerings. Played a critical role in building preference through relationships and T-Mobile merchandising standards. Accountable to provide effective training to ensure that T-Mobile retailers are very knowledgeable of all products and services.

Responsible for coaching and training dealer principles, dealer sales representatives, and newly hired Account Development Representatives. Planned and facilitated large group trainings. Proficient in adult learning techniques and dealing with difficult participants. Worked cross-functionally with instructional design groups to develop, design, and ultimately facilitate company trainings. Worked with teammates to co-facilitate regional trainings. Assisted with regional market product launches and trainings. Built cross-channel relationships between the Indirect sales channel and the Learning and Development channel at T-Mobile. Special achievement for best Learning and Development support in the PacWest.

Drove sales within our Retail Partner locations through facilitating sales trainings, building strong relationships, and using my extensive industry knowledge. Worked with owners/principles to build effective advertising, create promotional marketing strategies, hire and onboard skilled sales professionals, locate prime real estate and increase overall business. Built relationships within National Retailers such as, Costco, Wal-Mart, Sam’s Club, RadioShack, and Best Buy to drive sales within our region and increase product knowledge and market share. Awarded for Winner’s Circle achievement in 2004. Assisted with cross-channel communication and relationships between Retail, Retail Partner Sales, Business to Business, Customer Care Centers, and Engineering.

Responsible for being the first point of contact for the team of sales associates for sales questions and issues. Drove incremental sales within National Retail accounts by organizing sales events, forming strong relationships, coaching on products and services, and by modeling desired sales behavior in my own interactions with customers. Acted as a mentor and trainer for new-hire sales associates.