Shaun Walton Email and Phone Number

Led a range of projects through definition to delivery from business improvement projects, agile software rollouts, to delivering a new 3rd party route optimisation software integrated with multiple Iceland, Salesforce, POS, and other 3rd party systems.Planning and scheduling – Identified relevant project stakeholders and communication approach. Planned project activities (work breakdown), responsibilities any dependencies. Kept project management plans up to date of actions, risks &… Show more Led a range of projects through definition to delivery from business improvement projects, agile software rollouts, to delivering a new 3rd party route optimisation software integrated with multiple Iceland, Salesforce, POS, and other 3rd party systems.Planning and scheduling – Identified relevant project stakeholders and communication approach. Planned project activities (work breakdown), responsibilities any dependencies. Kept project management plans up to date of actions, risks & issues, dependencies, scope and change control. Took proactive action to problem solve and mitigate risks/issues prior to escalation.Stakeholder management - Built strong relationships upwards and downwards with stakeholders to gain clarity, challenge thinking and agree on priorities. Influenced and negotiated with stakeholders to support delivery of projects to plan. Resource management – Collaborated with squad leads, senior leaders and 3rd parties to plan project development activities and timelines to feed into project plans. Communicated daily to ensure any blockers removed to mitigate any impact on plans.Budget management – Led an upgrade of store mobile picking devices. Estimated costs, negotiated with suppliers, obtained budget sign off. Tracked actual spend against budget to ensure the project was delivered within the allocated budget.Benefits management - Rolled out Agile software releases for an Iceland picking application including reducing shrinkage loss by 1% on short life products saving £1,000 P.W. across trial stores.Leadership – Took ownership and responsibility for project deliverables. Motivated project teams by sharing a vision, listening, agreeing goals, coaching and celebrating team successes. Influenced teams through building relationships, being resilient, good communication and managing team conflict. Empowered teams to provide input to drive optimum results.Adhered to governance framework. Raised RFC's and engaged teams to impact assess projects. Show less

Created process maps and use cases in Visio detailing "As is" and developed "To be" states. Captured, documented and gained agreement and sign off on standard operating procedures and a back-office IT solution requirements. Documented requirements as user stories and validated them using acceptance criteria, and managed traceability. Checked and tested that requirements were delivered, ensuring project quality met for a smooth transition to BAU.Collaborated with stakeholders to define… Show more Created process maps and use cases in Visio detailing "As is" and developed "To be" states. Captured, documented and gained agreement and sign off on standard operating procedures and a back-office IT solution requirements. Documented requirements as user stories and validated them using acceptance criteria, and managed traceability. Checked and tested that requirements were delivered, ensuring project quality met for a smooth transition to BAU.Collaborated with stakeholders to define operational priorities for a new IT customer service solution to influence the technology team backlog. Explored, streamlined and embedded a new customer cancellations process, reducing colleague effort by 40% and call handling time by 25% using Lean Six Sigma methodology. Contributed to business cases, ensuring the projects aligned to the strategic direction, understanding the financial costs involved and determining expected benefits the project would achieve. Led the end to end change of a Data Governance project, motivated the project team, overcome conflict and embedded the change into BAU following governance framework and risk management. Show less

Led, trained, coached, and motivated a newly formed team of analysts to create a high performing team, including succession planning and development plans. Effectively evaluated situations and made decisions at pace, directly impacting customer experience, and contact centre performance. Facilitated daily operational calls and successfully negotiated with and challenged Team Managers to achieve service levels. Initiated and led on a tool that promoted the operation to take ownership of service… Show more Led, trained, coached, and motivated a newly formed team of analysts to create a high performing team, including succession planning and development plans. Effectively evaluated situations and made decisions at pace, directly impacting customer experience, and contact centre performance. Facilitated daily operational calls and successfully negotiated with and challenged Team Managers to achieve service levels. Initiated and led on a tool that promoted the operation to take ownership of service levels. Show less

Managed supplier relationships, owning the setup and day to day relationship management for 25+ suppliers who fulfilled orders direct to customers on behalf of Argos. Audited fulfilment success and challenged suppliers to ensure they met performance targets.

Effectively planned resource 1-4 weeks out for circa 1,250 colleagues and communicated service expectations with the operation. Analysed complex data sets, trend analysis, and impact assessing changing variables to inform decision-making and feeding back into the planning cycle.

Proactively forecasted and scheduled for a team of circa 60 back office colleagues alongside managing the allocation and completion of work. Developed a new resource model and influenced the operation to adopt the new resource model reducing the resource requirement by 20%, 12 FTE.