Shaun Ward Email & Phone Number

Ho Chi Minh City, Ho Chi Minh City, Vietnam

-Director of Engineering at Vincere, where I was responsible for managing the engineering team and overseeing all aspects of product development and deployment, including security, scalability, and growth planning.-Managed a cross-functional team of over 50 people, including Backend engineers, Frontend engineers, DevOps, QA, Design, and Product Owners, and three contracted teams, while maintaining responsibilities of previous roles of Head of Product and Director of… Show more -Director of Engineering at Vincere, where I was responsible for managing the engineering team and overseeing all aspects of product development and deployment, including security, scalability, and growth planning.-Managed a cross-functional team of over 50 people, including Backend engineers, Frontend engineers, DevOps, QA, Design, and Product Owners, and three contracted teams, while maintaining responsibilities of previous roles of Head of Product and Director of Implementations.-Led all engineering efforts for Vincere's acquisition by Access, including security audits and resolution planning for the growth, scalability, and security of the team.-Successfully completed the acquisition of Vincere to Access as part of the director team, while ensuring compliance with industry standards and regulations.-Oversaw all product development and deployment, ensuring adherence to timelines and quality standards, resulting in high customer satisfaction rates.-Collaborated with stakeholders to identify and prioritize product features and improvements, resulting in increased revenue and profitability. Show less

-Responsible for managing the product portfolio, customer support, and deployment lifecycle across all -products.-Revamped customer service support and emergency processes, resulting in increased customer satisfaction and faster resolution times.-Introduced and rolled out modern deployment lifecycle upgrade and deployment process across all products, both internal and contracted teams, resulting in improved efficiency and faster delivery times.-Managed an in-house team… Show more -Responsible for managing the product portfolio, customer support, and deployment lifecycle across all -products.-Revamped customer service support and emergency processes, resulting in increased customer satisfaction and faster resolution times.-Introduced and rolled out modern deployment lifecycle upgrade and deployment process across all products, both internal and contracted teams, resulting in improved efficiency and faster delivery times.-Managed an in-house team of over 50 people, including Backend engineers, Frontend engineers, DevOps, QA, Design, and Product Owners, and three contracted teams.-Maintained responsibilities of the previous role of Director of Implementations, including managing a portfolio of active projects with cross-functional teams across the globe.-Responsible for all aspects of security and audits, ensuring compliance with industry standards and regulations. Show less

-Built and led a team of six project managers, developers, and product owners to successfully integrate Vincere's suite of software applications with customer and partner products.-Managed a portfolio of active projects with cross-functional teams across the globe, including partners in New Zealand, Australia, UK, America, Japan, Thailand, Singapore, and Europe.-Designed and implemented processes and procedures to improve project management and delivery, resulting in increased… Show more -Built and led a team of six project managers, developers, and product owners to successfully integrate Vincere's suite of software applications with customer and partner products.-Managed a portfolio of active projects with cross-functional teams across the globe, including partners in New Zealand, Australia, UK, America, Japan, Thailand, Singapore, and Europe.-Designed and implemented processes and procedures to improve project management and delivery, resulting in increased on-time project delivery.-Successfully integrated several legacy applications with modern software products, resulting in a streamlined customer experience and improved user adoption.-Worked closely with the product and engineering teams to ensure alignment and successful product launches.-Developed and maintained positive relationships with key customers and partners, resulting in increased customer retention and referral rates. Show less

Tokyo, Japan

Lead strategy, development, launch and P&L for adaptable data management product focused on prescribed exercise in the health and medical industries globally. Establish and own product roadmaps, drive all product development and go-to-market activities, including PR and customer communications. Develop strategies in collaboration with key cross-functional partners, and oversee a team of freelance developers.

Within 23 Wards, Tokyo, Japan

Managed product strategy, roadmap, project schedules, and launch Android, and iOS applications for an interactive fitness program. Led strategy and product roadmap, development, and launch of various products and product features, including notifications, a virtual trainer experience, and structured logic for content delivery.

Tokyo, Japan

Built in-house development team, flow of development, and progression towards continuous integration development practices. Helped strategic product re-branding and creation. Developed in-depth knowledge of the product and the market, and developed strategy to create competitive advantages.

Tokyo, Japan

(formerly, Crystal Koi Design) Founded successful company focused on building client solutions from e-commerce to multimedia delivery based on open source software development. Managed all international operations, projects, product architecture, geographically-dispersed teams of developers, and customer relations for clients in 8 different countries.

Successfully founded company that created, manufactured and sold original full-body protection film for electronic devices.

Economics, Economics, East Asia Languages And Cultures

Japanese Studies