Shaun Whitehead Email & Phone Number

Hucknall, GB

Manchester, Greater Manchester, GB

Manchester, Greater Manchester, GB

Birmingham, GB

Primary liaison between key customer representatives and Service Providers.Oversaw Service Level Agreements, conducted service reviews, and analyzed service performance.Led Continual Service Improvement & Risk processes and maintained service documentation.Fostered collaboration within the SIAM practice.

Acted as Interim CTO overseeing managed services, hosting, and future development plans.Led 7 technical operations teams (~30 staff) and assisted with the Servicedesk teams (~35 staff).Delivered complex Datacentre Projects, saving 8% from an operational cost of £7M annually.Managed the migration and deployment of cloud solutions across multiple.

Chesterfield, Derbyshire, GB

Managed the service delivery management team and executed service delivery processes.Consolidated service definitions throughout the Service Catalog.Key member of ServiceNow migration team and Hybrid Cloud platform deployment.Maintained smooth client transitions and introduced a continual service improvement process.

Chesterfield, Derbyshire, GB

Led service delivery operations and approved major incident analysis for managed customers.Offered presales advice and conducted quality reviews for SDM and CSD.Improved SLA and financial reporting accuracy across the team.Established a training program for graduate service managers.

Chesterfield, Derbyshire, GB

Provide support & governance for VMware vSphere based solutionsInvestigate and resolve complex incidents / problems, working with the customer and vendors where necessary;Effectively identify improvements and preventative maintenance interventions;Plan and undertake changes to software/hardware, adhering to Change Control procedures, as and when agreed.

Supporting and enhancing clients Server and Network Infrastructure to ensure maximum practical availability and efficiency.Carrying out system administration tasks as required.Managing project tasks and resource allocation within agreed timescales.Identifying technical solutions for problems, improvements and developments.Working in accordance with the.

Tamworth, GB

Supporting and enhancing clients Server, PC and Network Infrastructure to ensure maximum practical availability and efficiency..Carrying out system administration tasks as required.Managing project tasks and resource allocation within agreed timescales.Identifying technical solutions for problems, improvements and developments.Working in accordance with.

Supporting and enhancing clients Server, PC and Network Infrastructure to ensure maximum practical availability and efficiency.Ensuring that departmental standards are adhered to when supporting the infrastructure.Supporting the Service Delivery Manager with regards to ad-hoc department activities.Carrying out system administration tasks as.

Managing the forecasting and scheduling of daily workforce requirements, and the allocation of resources to ensure the availability of adequate staffing for the provision of consistent exceptional service to customersLead, and develop an effective Support Centre operational team through a high degree of visibility and impact Responsibility for the day to.

GB