Shaun Whitehorse Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

- Route / Switch lead project engineer specializing in network re-design and implementation using Cisco best practices.- Network redesign, re-IP, and equipment refresh for customer 1500+ remote locations.- Network Infrastructure configuration work on VSPEX PODs destined for customer Distribution Center use.- Network Access level configuration supporting.

Irving, TX

- Admin approximately 30 Easton-Bell locations. MPLS & VPLS network. Circuit testing, turnup & monitoring of all company locations.- Installation, configuration, and maintenance of company wide network hardware.- Responsible for admin of company wide data circuits - $130k+ MRC. Create and admin of company circuit database. Cancellation of unused or.

- International provider of MPLS / VPLS / QoS IP internet product.- Interviewed, trained, and managed a group of 15 NOC Tier 1 Analysts for network management monitoring, troubleshooting customer and infrastructure problems (Nortel and Alcatel edge devices, Juniper and Cisco core devices).- Evaluated and resolved escalated issues. 24x7 on-call.

Supervised five support technicians for the following:Zixcorp e-Prescribing: Improved Safety. Increased Efficiency. Better Patient Care. ZixCorp’s easy-to-use PocketScript e-prescribing solution brings big benefits. Using a handheld device or a secure Web site, PocketScript enables users to generate prescriptions with immediate point-of-care access to.

Implemented new network services products from inception to delivery to customer.Interacted with NOC, engineering, billing, sales, marketing, and other departments on a daily basis to ensure dependable sales, provisioning, and billing of new product sets.Coordinated with vendors in pricing and delivery of Customer Premise Equipment.

Broadband Premier SupportSupervised, managed, and trained a group of 10 premier support agents.Handled chronic technical issues, irate customers, and inter-department escalation issues.Provided real-time changes on Cisco routers and updated the configuration servers to match.

Sr. Technical Advisor for the Technical Support Group/OperationsTSG Operations was the highest level of support for our customer base. I led approximately 15 seasoned technicians to manage their workload and resolve issues escalated to our group.

Bs Business Administration, Business Management

Activities and Societies: • President’s Ambassador Council • Orientation Leader • Sigma Nu Fraternity • Native American Student.

Diploma, Pre-College

Activities and Societies: Track (distance). Cross-Country (2 time All-State 90-91).