Develop and enforce internal IT PoliciesAdminister Microsoft Office 365 and Microsoft Defender SuiteAdminister Fortinet product suite (FortiGate firewalls, FortiSwitchs, FortiAP (Wireless Access Points), and FortiCloud application.Purchase, configure, deploy, and maintain Dell hardware (Servers, Desktops, and Laptops)Develop company IT and Security policies and procedures.Conduct regular security operations such as; annual risk assessments, incident response, managing Microsoft Intune devices and policies, developing and deploying Data Loss Prevention policiesAdminister key card access system and Ubiquiti Security Camera system.Plan, deploy, and maintain Microsoft Teams Conference RoomIdentified inefficiencies in the IT Budget and helped to correct them, saving the company nearly $150,000 directly with another $300,000 indirectly.Configured, deployed, and maintained expenditures tracking application to continuously track IT recurring and non-recurring expenditures.

Administer Trend Micro Encryption on all user end-pointsAdminister Sophos Carbon Black on all user end-pointsMonitor, investigate, and respond to alerts/incidents generated in Trend Micro XDR and Armorpoint EDRRespond to alerts generated in Insight Rapid 7Conduct Risk assessmentsConduct Vulnerability scans utilizing NESSUS and prepare reports based on the results of those scans.Participate in the Change Management process to remediate vulnerabilities

Administer Zoom Web Conferencing & PhonePurchase, Configure, Deploy, and administer Meraki Firewalls, Meraki Switches, and Meraki Access PointsCreate, Update, and resolve tickets utilizing ManageEngine ServiceDesk and later ConnectWise ManageAdminister multiple Zoom Conference RoomsMaintain multiple Xerox Copiers and coordinate services with Xerox according to service contracts.

Act as the first-line response to customer calls and ticketsPerform remote troubleshooting with customers to resolve issuesPerform file system maintenanceEscalate tickets as needed to various teamsProvision and De-provision user accountsPerform SharePoint administration