Shaun Zietsman Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Experienced Digital Marketing Manager with expertise in developing, executing, and refining digital marketing strategies across multiple channels to drive success. Skilled in managing large social media accounts, brand activations, and leveraging data insights for improved campaign outcomes. A dedicated leader focused on fostering a creative, collaborative team environment and advancing brand engagement, audience growth, and measurable results.Strategy Development: Design and implement digital strategies aligned with client goals to boost brand reach and audience engagement. Work with creative teams to produce cohesive campaigns that resonate with target audiences.Social Media Management: Oversee social media accounts with nearly 400K followers, executing content, community management, and engagement strategies. Develop campaigns for client portfolios, including competitions and growth initiatives.PPC & Online Advertising: Manage PPC and retargeting ads, continually enhancing campaign performance with analytics and optimising budgets for maximum ROI.Reporting & Analytics: Generate monthly reports on campaign performance, providing actionable insights to clients for ongoing optimisation.Content & Visual Assets: Collaborate with the creative team to develop engaging content that aligns with client objectives and strengthens brand presence.Client Relationship Management: Build strong client relationships, providing updates and ensuring satisfaction. Serve as the primary point of contact.Team Leadership: Lead a team of digital marketing specialists, set clear KPIs, and foster a collaborative work environment focused on growth.Merchandise & Campaign Support: Coordinate branded merchandise production for activations and ensure consistency across promotional items.Additional Skills: Proficient in digital advertising, data analytics, social media tools, and project coordination. Skilled in event management and client relationship building.

City Of Johannesburg, Gauteng, South Africa

As a full-time Social Media Marketing Specialist, my role merges the responsibilities of a Social Media Manager and a Digital Marketer. I adeptly handle a diverse range of social media accounts across various industries, orchestrating community management, competitions, engagement, and meticulous planning and scheduling of content calendars.Additionally, I play a pivotal role in event activations, encompassing everything from initial planning and coordination to execution. Effective communication is key in my position, as I constantly liaise with staff, clients, and suppliers both over the phone and through digital channels.A significant part of my job involves transforming concepts into live, tangible events while ensuring the online content for these events aligns perfectly with the company’s social media strategy, enhancing our online presence.

South Africa

As the Founder and Creative Blogger of The Something Guy, I am responsible for writing quirky articles with a niche twist to them on my blogging platform www.thesomethingguy.co.za. I share love in South Africa by showcasing amazing local individuals, sharing information, and creating content on a regular basis. I conduct interviews, write reviews, and share the love to other content creators in South Africa.In addition to blogging, I also provide freelance copywriting, content writing, content creation, and social media management services. As a content creator, I am responsible for creating high-quality, niche content on a regular basis for The Something Guy platform. I brainstorm and develop new content ideas with my team and provide freelance copywriting and content creation services to clients.As a social media manager, I manage and grow social media channels for The Something Guy and my clients. I develop and execute social media strategies to increase engagement, drive website traffic, and build brand awareness. I monitor and analyze social media performance and provide insights and recommendations to improve results. I stay up-to-date with the latest trends and best practices in content creation and social media management.To succeed in this role, I must have proven experience in content creation and social media management. I possess excellent writing and communication skills with a keen eye for detail. I have knowledge of SEO best practices and how to optimize content for search engines. I have experience with social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. I understand social media analytics and can interpret data to improve results. I am able to work independently and manage multiple projects and deadlines. Most importantly, I have a passion for creating unique and engaging content.

Sandton, South Africa

Summary: As a Digital Supervisor, I played a crucial role in managing sales, marketing, and administrative tasks. I was responsible for overseeing digital communication channels, implementing digital strategies, and coordinating with internal teams to drive customer engagement and sales.Duties / Responsibilities • Manage all aspects of digital communication, both internally and externally.• Oversee the administration and management of TakeAlot seller portal and OneDayOnly platform.• Provide customer service support as needed.• Facilitate communication between sales teams and management to ensure smooth operations.• Handle customer information and monitor customer uptake.• Develop and implement social media marketing strategies, including content creation and scheduling.• Design and execute digital strategies to enhance business performance.• Perform general office administrative tasks to maintain an organised work environment.• Manage stock allocation and ordering processes to ensure product availability.• Create and distribute weekly product catalogues.• Develop and implement strategic roadmaps to drive business growth and success.

City Of Johannesburg, Gauteng, South Africa

I played a pivotal role in managing various aspects of the organization's systems, CRM, procurement, and internal communications. My responsibilities included reporting, system maintenance, user support, and managing director-related tasks, among others.Key roles and responsibilities:• Manage software licenses for all staff, ensuring timely procurement and allocation.• Monitor system performance and report any issues promptly to ensure minimal downtime.• Resolve queries and address concerns related to system issues in a timely and efficient manner.• Liaise between staff, vendors, and IT teams to facilitate smooth communication and problem resolution.• Prepare and distribute intraday and sales funnel reports for the business.• Maintain CRM campaigns and organizational structure while ensuring data quality.• Train and guide users on the proper use of software within the system.• Oversee procurement for CXC Sales, T2 & T1 Planning, and Credit, including coordinating with vendors.• Manage user access and headcount reporting for the organization.• Coordinate travel and expense claims for the Director.• Assist with bulk SMS distribution and staff communication, fostering a positive work environment.• Support workforce management and maintain open channels of communication with all stakeholders.• Lead the department's communications team and create action plans when needed.• Manage Workplace.com administration, content creation, and engagement strategies.• Develop and distribute communication templates, presentations, and emails.• Ensure accessibility and visibility of screen information for the department.• Create and manage purchase orders for various stakeholders, working closely with vendors.• Oversee storeroom management, including incentives, gifts, and rewards.• Manage and allocate budgets for staff incentives, ensuring cost-effective distribution and tracking of rewards.

Johannesburg Metropolitan Area

AB inBev / South African Breweries Position(s)Customer Service Specialist (March 2020 - May 2021)Digital Support Agent (Sep 2019 to Feb 2020)Customer Relationship Representative – Cape (Feb 2018 to Aug 2019)Customer Relationship Representative - Namibia (Dec 2015 - Jan 2018)Customer Relationship Representative – Cape (Nov 2011 - Nov 2015)Contract Period (June 2011 - Oct 2011)Duties / Responsibilities ⦁ Receiving of inbound calls / executing outbound calls⦁ Asset management (Fridges + Draught)⦁ Customer queries and complaints first point of resolution⦁ Investigation and reconciliation⦁ Data capturing and survey compiling⦁ Conflict resolution on first point of contact ⦁ Conflict management and resolution⦁ Education and assistance with the Digital platform for both internal and external customers and staff⦁ Taking care of ICU customers⦁ General sales and administration⦁ Promoting of new brands and Tech⦁ Dealing directly with sales representatives / Customers⦁ Customer queries and complaints first point of resolution⦁ Creating of call list and managing feedback⦁ Creating and communicating daily reports between depot and call centre⦁ Dealing directly with sales representatives / Customers⦁ Coordinating and delegating of tasks⦁ SAP CRM / Netweaver / IEX⦁ Overseeing of Multimedia channels such as Email, SMS etc Miscellaneous⦁ CXC Facilitator / Trainer - Assisting in training new staff members⦁ Started and implemented the transition of the asset management system from the previous vendor to internal staff⦁ Assisted first hand in starting of first African sales team at the Customer interaction centre South Africa on behalf of SABMILLER Namibia⦁ Fully CAP assessed within the SAB structure⦁ HIV Peer educator / Wellness champion⦁ First Aid Responder

City Of Johannesburg, Gauteng, South Africa

Summary: My primary role was to promote and sell Absa Rewards memberships to potential customers. Through excellent communication, customer service, and conflict management skills, I aimed to provide quick and efficient resolutions to customer concerns and establish long-lasting relationships.Key Roles and Responsibilities• Conducting outbound sales calls to potential customers.• Capturing and maintaining accurate customer data.• Delivering exceptional customer service to address inquiries and concerns.• Resolving customer issues during the first point of contact whenever possible.• Effectively managing and resolving conflicts to maintain customer satisfaction.

City Of Johannesburg, Gauteng, South Africa

Summary: My main responsibility was to sell insurance policies to potential customers through outbound calls. I focused on delivering outstanding customer service, accurate data capturing, and utilising strong telephone communication skills to achieve sales targets and foster positive customer relationships.Key Roles and Responsibilities• Conducting outbound sales calls to potential customers.• Selling insurance policies tailored to customers' needs.• Capturing and maintaining accurate customer and policy data.• Providing excellent customer service to address inquiries and concerns.• Utilising effective telephone communication skills to engage customers and facilitate sales.

Belfast, Mpumalanga, South Africa

Summary: My primary responsibilities included overseeing general administration and managerial duties, handling financial transactions, and maintaining strong customer relations. I also contributed to the training and development of staff, account management, and the ordering and receiving of fuel supplies. Additionally, I served as a representative for BTL at meetings for Total (PTY) Ltd.Key Roles and Responsibilities• Performing general administrative tasks to support the smooth operation of the business.• Overseeing general managerial duties to ensure optimal performance.• Handling large amounts of money, including cash-ups and balancing cashier accounts.• Building and maintaining strong customer relations to promote customer satisfaction.• Training and developing new and existing staff to enhance their skills and knowledge.• Invoicing fuel accounts and managing account-related tasks.• Ordering and receiving fuel supplies to maintain adequate stock levels.• Account Management.• Ordering and receiving of fuel.• Representing BTL at meetings for Total (PTY) Ltd to communicate and collaborate with stakeholders.

Belfast, Mpumalanga, South Africa

Summary: My primary responsibilities included providing cashier services, assisting with general tasks, maintaining inventory control, and supporting the planning and execution of golf days and golfing events. My role ensured smooth operations and positive experiences for guests and club members.Key Roles and Responsibilities• Providing cashier services to handle transactions and ensure accurate financial records.• Assisting with a variety of general tasks to support the efficient functioning of the golf club.• Managing stock control to maintain adequate inventory levels and avoid shortages.• Supporting the planning and execution of golf days and golfing events as an events assistant, contributing to successful outcomes for attendees, club members, and the golf club.

Sasolburg, Free State, South Africa

Summary: My primary responsibilities included serving as a fuel and mini-market cashier, managing money, balancing cashier accounts, and maintaining strong customer relations. In addition, I was responsible for stock control, and acting as a training officer to help develop the skills and knowledge of the team.Key Roles and Responsibilities• Providing cashier services for fuel and mini-market transactions, ensuring accurate financial records.• Utilising the Odyssey POS system to efficiently process sales and manage inventory.• Overseeing money management and balancing cashier accounts for accuracy and accountability.• Building and maintaining strong customer relations to promote customer satisfaction.• Managing stock control to maintain adequate inventory levels and prevent shortages.• Acting as a training officer to develop the skills and knowledge of staff members, fostering a high-performing team.

Belfast, Mpumalanga, South Africa

Summary: I managed a small tourist fly-fishing store while attending Grade 10-12. In this afterschool and weekend job, my primary responsibilities included managing the store, cashier duties, ordering and receiving stock, handling banking tasks, resolving customer issues, and performing administrative tasks.Key Roles and Responsibilities• Managing the fly-fishing store, ensuring efficient operations and a welcoming atmosphere for customers.• Providing cashier services to process transactions and maintain accurate financial records.• Ordering and receiving stock to ensure adequate inventory levels and meet customer demand.• Handling banking tasks, including depositing earnings and managing store finances.• Resolving customer issues, promoting satisfaction, and fostering positive relationships with customers.• Performing administrative tasks to support the smooth functioning of the store.

National Diploma: Copywriting And Digital Marketing, Copywriting

Understanding an Advertising Agency or Design Company Copy, Copywriting and the Copywriter Marketing Communication Production.

Short Course Certification: Introduction To General Psychology

High School: Grade 12 Senior Certification