Business Analyst - Analytics
CurrentAs a Business Analyst within the Payments team, I spearheaded initiatives to optimize the payment flow, prioritizing a seamless and user-friendly experience. My key objectives included elevating the success rate of transactions and integrating additional payment gateways, often necessitating the development of an in-house gateway capability. I introduced intuitive dashboards providing clear visibility into critical performance metrics, empowering stakeholders to make informed business decisions. This strategic approach led to substantial cost reductions for the company while enhancing the overall efficiency of our payment processes. Additionally, I collaborated closely with cross-functional teams, including technical and compliance departments, to ensure all payment solutions met industry regulations and standards.