Shaurya Sharma Email & Phone Number

Scarborough, Ontario

· Spearheaded customer satisfaction strategies to address and resolve concerns.· Streamlined complaint resolution process, significantly reducing resolution time.· Pioneered customer engagement strategies, fostering long-term loyalty and sales.· Drove customer loyalty by identifying and solving systemic issues, and enhancing overall service quality.· Analyzed customer feedback, leading to strategic service improvements.· Fueled by passion, turned customer challenges into satisfaction success stories.

Scarborough, Ontario, Canada

· Spearheaded team to exceed sales targets through top-notch service and food quality.· Oversaw inventory management, reducing waste by 15% while ensuring fresh supplies.· Mentored staff, fostering a culture of growth, teamwork, and high performance.· Boosted team efficiency by leading workflow optimization, resulting in a 10% uptick in service speed.· Developed a peer mentoring system, strengthening team skills and collaboration.· Streamlined operations, achieving a 10% faster service, while maintaining food excellence.

Mississauga, Ontario, Canada

· Evaluated resumes, interviewed, and presented qualified candidates to hiring managers, and followed up with the candidates regarding feedback about the hiring process to refine recruiting strategy.· Created and distributed job postings on job boards, corporate career sites, and social media networks to increase reach.· Scheduling and Conducting telephone and in-person interviews to assess candidate experience and qualifications.· Following up with the client inquiries and requests over Email and via phone.· Streamlined recruitment by leveraging analytics, reducing the hiring cycle by 30%.· Setting up and maintaining new client files in the firm's database system.

Mississauga, Ontario, Canada

• Assisting Immigration Case Manager with preparing immigration documents• Following up on the client's documents• Tracking application status• Contacting the CIC office with other problems with the cases• Facing clients to review their immigration documents and answer their questions.• Undertaking other miscellaneous tasks assigned

Scarborough, Ontario, Canada

• Minimized damage and loss through meticulous package handling. • Handled packages of up to 70 lbs with 99% accuracy.• Enhanced team performance by training 5 drivers on route optimization and safety.• Supported team enhancement by training drivers in route optimization, boosting performance.• Fostered team growth by sharing route optimization skills, and enhancing overall delivery efficiency.

Mississauga, Ontario, Canada

• Collaborated with other staff members and supervisor to ensure all task are completed on time• Solved customer problems by maintaining high standards of customer service • Paid close attention to details to ensure accuracy when counting cash drawers and making cash deposits• Reconciled accounts at the end of the day to maintain the record of all the transactions and cash• Ability to work in time sensitive environment as well as a member of a team• Strong organizational and multi-tasking skills

• Processed all Point of Sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanor• Provide excellent customer service and ensure customer needs are being met• Build and maintain professional relationships with new and existing customers• Participate in merchandising and promotional activities• Maintain a high level of product and service knowledge• Excellent presentation skills in a retail environment.

Graduate Certificate, International Business

Graduate Certificate, Marketing/Marketing Management, General

Bachelor Of Business Administration, Business Administration And Management, General