Shavan Irving Sales Specialist Mattingly MotorsSeptember 2022 - Present• Engage customers to understand their needs and preferences, presenting appropriate vehicle options.• Demonstrate and test drive vehicles, highlighting features and benefits.• Negotiate prices and terms.

Shavan Irving Front Desk ManagerEmbassy SuitesSeptember 2021 - September 2022• Supervised a team of front desk agents, ensuring exceptional guest service and efficient check-in/check-out processes.• Coordinated room assignments, resolved guest concerns, and enforced hotel policies.• Implemented protocols to enhance guest satisfaction and loyalty program engagement.• Collaborated with other departments to ensure smooth hotel operations.

Shavan Irving Car Sales ProfessionalBohn Ford2020 - 2021• Consistently met and exceeded sales targets through proactive engagement with customers.• Demonstrated in-depth knowledge of Ford vehicles, features, and benefits.• Developed strong customer relationships built on• Communication skills: Good communication skills are essential for a car salesman to understand customer needs, explain car features, and negotiate prices.• Product knowledge: A car salesman should have in-depth knowledge of the cars they are selling, including features, benefits, and technical specifications.• Persistence: Car salesmen need to be persistent in following up with potential customers and closing deals.• Attention to detail: Paying attention to detail ensures that all paperwork and sales documentation is accurate and complete.• Customer service skills: Building strong relationships with customers through excellent customer service can lead to repeat business and referrals.

Shavan Irving Transportation Operations ManagerHotel Monteleone2015 - 2020• Managed hotel transportation services, ensuring efficient and safe guest transportation.• Coordinated with local transportation providers to arrange group transportation and shuttle services.• Oversaw fleet maintenance and scheduling to ensure compliance with regulations.• Trained and supervised drivers to provide exceptional customer service and safety.• Analyzed transportation data to optimize routes and reduce costs.• Strong leadership and management skills to supervise and motivate a team.• Excellent communication and interpersonal skills to coordinate with drivers, dispatchers, and other stakeholders.• Analytical and problem-solving skills to optimize routes, schedules, and transportation operations.• Familiarity with transportation regulations, laws, and safety standards.• Ability to manage budgets, costs, and resources effectively.• Strong organizational and time-management skills to coordinate multiple transportation requests and schedules.• Proficiency in transportation management software and technology.• Attention to detail to ensure accuracy and precision in transportation planning and execution.• Ability to think strategically and make data-driven decisions.

Shavan Irving Valet AttendantMarriott Hotel2013 - 2015• Greeted guests and parked/retrieved vehicles in a safe and efficient manner.• Assisted guests with luggage and provided exceptional customer service.• Maintained a clean and organized valet area, ensuring a positive first impression.• Coordinated with bell staff and front desk to ensure seamless guest experience.• Demonstrated attention to detail and accuracy in tracking and retrieving vehicles.• Developed strong communication skills, working with guests and hotel staff.