Shavon M. Email and Phone Number

For over 10 years, I have been a Retention Specialist at T-Mobile, one of the leading telecommunications companies in the US. In this role, I have applied my problem solving, analytical, and data analysis skills to provide excellent customer support, increase retention rates, and reduce churn. I have also gained valuable experience in working with diverse teams, collaborating with cross-functional partners, and adapting to changing business needs and customer expectations.However, my passion and interest lie in the field of cybersecurity, where I aspire to become a tech professional who can prevent, detect, and respond to cyber threats and crimes. To pursue this goal, I have enrolled in an Associate of Applied Science degree in Cybersecurity at Trident Technical College, and I am currently a candidate for the Lean Six Sigma White Belt and the (ISC)² certifications, which will enhance my knowledge and skills in quality improvement and information security. I am eager to join a reputable company that values a hard-working, determined, and sedulous candidate who wants to make a positive impact in the cybersecurity industry. Let's have a conversation to see if I will be a great addition to your team.