Shavon Willis Email & Phone Number

Ann Arbor, Michigan, United States

A typical day for me includes answering phones for multiple communities, touring multiple communities, following up on approved applications, assisting with applications in process, following up on leads all through the Yardi system. At the community I assist with maintenance requests, assisting vendors, and current residents with questions, concerns, or daily convos. I assist with lease renewals and sending out new leases to new residents, I am currently leading in sales for lease ups in our Michigan portfolio. I act as an assistant community manager to the community manager. I assist with inventory, putting homes on notices, sending out early terminations, orders, marketing the community, section 8, and tracking sales. I am very quick and efficient with responses to potential residents and current residents. I am continuously evolving to figure out ways to stay innovative and beat objections. I build a rapport with our current and potential residents for a positive memorable experience. I assist with resident events. I train new leasing agents and supervise other leasing agents throughout my shift. I walk homes to ensure they are move in ready. I was able to assist and help manage resident concerns. I stay updated on market surveys to scope out friendly competition.

Ann Arbor, Michigan, United States

I started this position in March 2017 - August 2019 and returned November of 2023 - Present. At night I am the manager on duty and can make necessary decisions regarding the hotel and hotel guests. I am able to work alone and efficiently managing a sold-out hotel. I assist with guest needs, questions, and concerns. I make reservations, check guest in and out, answer phones, and help prepare breakfast. I assist with using our new system to run the night audit. I assist with cash and card transactions. I stock our suite shop and ensure refreshments are available for guests. I am quick with problem solving and finding solutions. I am very great at upselling and offering outstanding customer service. I help sign people up for Hilton Honors. I have previous housekeeping experience so if needed I can assist with cleaning rooms, laundry, houseman, and breakfast. I assist with booking multiple reservations for groups and blackout dates. I help create step by step training guides.

Detroit, Michigan, United States

Mortgage loan officer in training, I trained under several MLO's to assist clients with obtaining a new or refinanced mortgage. I would check our pipeline daily to ensure that loans were moving along smoothly. I would reach out to clients to gather requested documents, go over rates, answer questions, and assist with anything else needed. I would prescreen applicants to send out approval letters. I would submit accurate applications to underwriting for approval. I would update realtors and clients throughout the process. I emailed, faxed, answered phone calls, and met at offices for closings. I would look for opportunities to look out for the customer by cross selling products that are beneficial to them. I would build rapport with new and existing builders and realtors. I assisted with MSHDA products, FHA products, HELOC loans, Investment properties, and Section 8. I worked closely with processors and title companies.

Ann Arbor, Michigan, United States

As a teller I lead the district in sales with high quality referrals. I would greet incoming customers. As I Assisted with transactions, I would always look for opportunities to mention products that were beneficial to customers. With doing that I landed large investment opportunities. I assisted with withdrawal's, payment transactions, deposits, inquiries on products, and printing statements as needed. I assisted with cash advances, ordering foreign currency when requested. At the end of my shifts my drawer balance was always at 0.00. I was the vault teller so I would ensure that the vault balanced at 0.00. I would handle all ordered money coming in and all money being sent out. I also assisted with drive thru banking, digital banking, and assisting with safety boxes. I would assist with opening new bank accounts for new customers and look for upgrade opportunities for current customers. I was able to notice credit card payments being paid out to other banks and able to assist the customer to switching to our credit card or open a credit line. I would fill out our FAQ each time a customer came in so that the next person who took the customer could create conversation or touch base on the last conversation.

Ann Arbor, Michigan, United States

I managed the front desk scheduling. I was in charge of supervising front desk staff and ensuring that they were upselling, gaining memberships, completing confirmation calls, and consulting new and existing customers for their services. I would drop money to balance and close out each shift. I would always support my team by always being available, helping sell products, build rapport, and lots of role playing. Consistently taking the opportunity to obtain knowledge about our therapist, estheticians, and products to know which was a better fit for our customers. I encourage and help build my team to help with developmental growth. Under my leadership my team has told me they felt appreciated and that they feel confident in their ability to sell and deliver exceptional customer service. I can deal with intense situations and maintain professionalism. I strive in problem solving and always looking for ways to be creative and innovative to reach our sales goals. I create friendly competitions and reward on who was able to get the most sales or the most booked appointments. I have morning huddles with the team each day so that we know what our goal for the day. I also interviewed potential team members, inventory, and training.