Shavoya B. Email & Phone Number

New York, United States

• High proficiency in Excel; experienced with pivot tables, lookups, complex formulas, charts and generating reports.• Conducts audits and prepares billing spreadsheets, invoices and reports for the finance department and Executive team.• Provides new and existing staff with training and troubleshooting assistance for the Electronic Health Record system and databases used by Health Home teams.• Compiles monthly reports using annual enrollment census data to identity changes in enrollment patterns. • Analyzes invoices and addresses insurance discrepancies.• Performs quality assurance reviews of client documentation.

• Prepared and archived documents into electronic databases.• Submitted documentation to Health Homes for approval of prospective patients.• Tracked enrollment progress via Excel spreadsheets.• Conducted phone calls with Care Management Agencies to discuss client enrollment negotiations.• Uploaded documentation (discharge papers, progress notes, prescriptions) used by various New York hospitals including Mount Sinai and Brooklyn Hospital.

Greater New York City Area

• Assisted in testing voice recognition system in Facebook Portal.• Conducted and created over 50 user testing sessions per week.• Conducted direct observation of test participants and provided weekly reports to analysts.• Attended weekly video meetings with Facebook teams in Menlo Park and Seattle to discuss technical setbacks.

New York, New York

• Reimaged, configured and installed software and peripherals for Apple and Windows machines in preparation for new users.• Resolved over 30 technical support tickets weekly by troubleshooting hardware and software problems in a timely and efficient manner.• Created and managed accounts and computers using Active Directory.• Created Robo-copies of hard drives for offsite storage.

- Accruing 200+ hours of hands-on training in Information Technology as part of a one year career development program that includes six months of college-level courses and professional training followed by a six-month internship.- Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items.- Participating in Women in Tech, an affinity group to support and connect women pursuing careers in IT

Stony Brook, New York

- Arranged 20 toppings per week in a systematic order.- Examined temperature of hot and cold food at 3-hour intervals daily and logged the information received. - Served 100+ customers daily in a timely manner resulting in 95% customer satisfaction.

Computer Science

Information Technology

- Accruing 200+ hours of hands-on training in Information Technology as part of a one year career development program that includes six.