Shawana Bailey Email and Phone Number

Provide support to financial institutions - banks, credit unions, and savings & loans that use Fiserv’s Statement Advantage products.• Responded to client inquiries, researching client issues relating to production, quality, delivery schedules, and production specifications. You will also be responsible for client billing and reporting.• Partnered with multiple departments within the Output Solution organization as well as multiple Fiserv business units.• Oversaw contract retention totaling $ 3.5 Million dollars.

Verify orders in SAP system and prepare import documents per Custom regulations. As a billing representative, complete invoicing and account reconciliation. Prepare documents for monthly close procedures and maintain customer accounts for receivable due date accuracy.

As Sales Support Specialist, leveraged superior organizational expertise and product knowledge to address a variety of customer service issues for this provider of advanced, high-quality machinery monitoring solutions for optimum plant safety, uptime and efficiency. Provided prompt and informative responses to domestic and international customer inquiries, ensuring the timely delivery of systems and instrumentation. Identified, researched, and resolved invoicing issues. Tasked with daily data entry of orders into SAP on a daily basis, ensuring the accuracy of inventory at all times, and coordinating the logistics of domestic and international orders.

As Services Coordinator and Inventory Manager, managed the production and invoicing of reactive work orders, as well as the reconciliation of all cash receivables. Provided expert training to all staff members on the proper use of computer applications and hardware peripherals. Executed a variety of administrative responsibilities, including coordinating travel arrangements for key members of management, orchestrating all internal and external corporate event planning, and providing administrative support for 3 managers and 24 field representatives.

Fulfilled a critical role performing a variety of administrative and support tasks for one of the mostactive private real estate companies in the United States. Ensured that the needs of the DevelopmentAssociates were addressed in a prompt and professional manger. Performed detailed analysis of pre-development marketing comparisons. Drafted inspection reports to aid Development Associates in theevaluation of prospective property acquisitions. Envisioned, developed, and implemented a filingsystem to enable the efficient retrieval of critical files.