Shawana White Email and Phone Number

Interact with customers via telephone, email, online chat, to provide support and information on products or services.Ensures that appropriate actions are taken to resolve customers problems and concerns.Keep customer accounts current by updating databases during interactions.Meet quantitative performance metrics each month.

Respond to routine outbound phone calls, emails, and electronic request to assist as front-line support for product or service request., i.e. registering patient, scheduling healthcare appointments, handling complaints, troubleshooting problems and providing information on behalf of the institutionAccurately schedules, prepares and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness and preparation testingEnsures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.

Monitored and assessed customer interactionsMaintained consistent compliance with internal and external regulationsGathered information to improve technician in call center.Trained technicians on policies and procedures.