National Director of Human Resources, overseeing all employee relations, employer risk mitigation, and HR consultation while ensuring 100% compliance with state and federal regulatory agencies. Providing support and oversight to various states and regions by identifying areas of improvement to ensure a high level of efficiency and operational excellence. I was hired into a strategic leadership role for an organization that is recognized as one of the fastest-growing K-12 charter schools in the United States. In this role, I maintain oversight of several functions including risk mitigation, employee relations, and state/federal regulatory compliance in addition to providing mentorship and guidance to internal teams on HR strategy and escalated employee-related issues. Additionally, I manage a team of six regional leaders which requires providing relevant and timely feedback along with identifying opportunities for both team and individual professional development.➥Consistently improve existing processes and successfully close identified gaps within the organization by holding round-tables, creating knowledge-sharing tools, and implementing SOPs, presentations, and process templates. ➥Create robust reports that outline various HR metrics including leave status and other employment information, resulting in increased data visibility and an ability for executive teams to make strategic and well-informed decisions. ➥Play a lead role in ad hoc projects which has included the annual benefit renewal process and the creation of a sick leave bank. ➥Attained 100% regulatory compliance in addition to achieving 85% staff retention and a 92% win rate for unemployment claims.

I joined an established healthcare organization that has over 4,500 employees in various locations across the United States. In this role, I led all facets of human resources including talent acquisition, strategy development, regulatory compliance, employee relations, and succession planning in addition to working closely with C-level leadership in the creation of best practices that are aligned with the organization’s long-term goals.➥Attained 96% employee engagement and a 90% staff retention rate by prioritizing employee engagement, implementing HR centers of excellence, and identifying engagement trends within the organization. ➥Maintained a 100% positive outcomes for EEOC and ADA investigations.

I led human resources and recruiting operations for a group of 11 stand-alone locations with a focus on streamlining operations related to payroll, HR policy creation, and recruiting. In this hands-on role, I wrote engaging and comprehensive job descriptions, re-vamped existing recruiting processes, and updated the interviewing structure which resulted in improved hiring decisions and better long-term staff retention.➥Improved recruiting across the organization by analyzing industry and market hiring trends, reviewing KPI data, and providing ongoing development to internal recruiting teams.

Standardized all credentialing processes for physicians, JCAHO audit practices and HR policies and procedures for acquisition implementation with major hospital corporation. Process improvement advocate with the ability to build relationships throughout the organization to evaluate, modify, and develop business processes while enhancing profitability.Constructed a customer-centric and innovative HR team to propel continuous improvement efforts through the development of meaningful metrics and the creation of a culture of metric-based management.Maintained payroll information by collecting, calculating, and entering data while reviewing, correcting, and auditing employee timecards.Proactively sought solutions and presented recommendations that improved the HR process flow, which increased the company’s success rate within six months.

Successfully lead call center and service delivery operations ensuring quality driven and measurable outcomes were aligned with departmental initiatives and qualitative objectives.Led creation and implementation of new company call center which included build-out, recruiting and hiring of 70 employees.Recognized as the highest achieving call center throughout the organization.Identified training needs and conducted training workshops on healthcare systems and medical terminology training.Ensured that turnaround times and deadlines were compliant by managing the precertification and utilization review management process for the department and hospitals.

Achieved and exceeded established goals and metrics/KPIs for call center employees to become recognized as highest achieving call center throughout organization.Cultivated collaborative team environments to deliver exceptional customer service and claims resolution for Medicare Advantage and Prescription Drug plans.Handled all employee relations and HR issues for onsite staff with guidance from remote HR team.Developed and implemented comprehensive incentive programs to reward employee success and to boost employee morale.

Directed Human Resources operations and managed HR Generalists and Assistants for a 350 employee “No Child Left Behind” Federal program site.Managed HR recruiting and provided tutors and directors for public schools. Oversaw safety program and conducted OSHA workshops on OSHA regulations. Standardized processes for four site locations in Oakland, San Pablo, Whittier and San Jose.Connected cross-functional teams with internal and external teams to coordinate learning and training programs.Counseled employees and resolved employee relations issues by designing conflict resolution strategies.Created organizational and people management systems.

Managed the local HR office supporting field and service employees, providing direct supervision for office employees.Ensured that all HR policies and procedures were compliant with all applicable laws and regulations.Coordinated staffing recruiting needs for management.Managed benefits, compensation, personnel issues, and complaints and provided recommendations to leadership on appropriate action steps.Assisted in accounts payable, accounts receivable, payroll processing. 

Provided strategic HR and employee relations support to all clinic staff and physicians.Interviewed, onboarded, and trained all newly hired staff.Consulted with leaders to provide guidance on performance appraisals and performance improvement plans.Provided visual leadership and mentorship for a team of 20, while supervising and coordinating Medicare, commercial, Workers Compensation and PIP insurance claims filing; ensured filing accuracy for the insurance claims resubmission.Monitored and regularly improved employees’ skills and knowledge of key Medicare, commercial, and Workers Compensation issues/aspects to provide a higher level of understanding of clients’ needs and insurance carriers requirements, thus ensure the delivery of superior internal and external customer experience.Directed all aspects of AR, AP, payroll, and quarterly tax preparation operations.

Afforded expert level employment counsel to executive leadership and effectively managed HR organizational, regulatory, and compliance programs.