Shawanda J. Email & Phone Number

Memphis, Tennessee, United States

Perform testing and troubleshooting of medical devices involving their interfaces and connections to other medical devices, clinical systems, or information systems either directly or through the hospitals hardwired and wireless networks.Use application software and hardware as it relates to the operation and diagnostics of medical equipment.Input and retrieve data as required, and to prepare a variety of specific working documents and forms such as spreadsheet, database, word processing, and other similar products.Attain knowledge of a wide range of sciences including, but not limited to, electronics (analog and digital), computer science/networking, mechanical engineering design, pneumatics, hydraulics, chemistry, physiology, medical terminology, anatomy, optics, and biology to perform duties of a broad scope and nature on complex and sophisticated patient-related medical systems and sub-systems.Perform advanced testing and troubleshooting of medical devices involving their interfaces and connections to information systems either directly or through the hospitals hardwired and wireless networks.Attain and maintain knowledge of codes and standards relevant to safe operation of medical instrumentation such as National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), the Joint Commission (TJC), and the Association for the Advancement of Medical Instrumentation (AAMI).Use all types of tests and calibration equipment such as digital multi-meters, electrical safety analyzers, defibrillator analyzers, patient simulators, digital oscilloscopes, pulse generators, and Local Area Network (LAN) analyzers in performing troubleshooting/repair and preventive maintenance activities.Configure and maintain medical servers and desktop computers.Utilize knowledge of contracting regulations, requirements, and specific contract specifications including performance-based contracts.

Memphis, Tennessee

Provided technical support and customer service to the organization's users of computer applications and hardware.Answered questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center.Collaborated with network services, software systems engineering and/or application development in order to restore service and/or identify problems.Maintained a troubleshooting tracking log ensuring timely resolution of problems.Solved a range of straightforward problems.Analyzed possible solutions using standard procedures.Solved standard problems by analyzing possible solutions using experience, judgment and precedents.Impacted quality of own work and the work of others on the team; works within guidelines and policies.Explained information to others in straightforward situations.Performed managerial tasks daily using Oracle, Cisco Teams, and other formats.Managed customers wireless, LAN, satellite, and telecommunications accounts.Educated customers about services and provide account solutions to retain customers.Traveled to residences and businesses to obtain and maintain the customer base.Installed and repaired U-Verse and DirecTV services plus train other technicians.Installed satellite dishes, configured coaxial and fiber connections, modified outside plant, and program services.Provided customer service plus sales upgrades and adds and perform extended fieldwork.

Memphis, Tennessee, United States

Interpreted and applied human resources rules and regulations.Negotiated and mediated between employees and management.Advised management and employees on the policies and procedures.Assisted with training courses.Documented and filed paperwork on behalf of employees.Provided representation for employees during meetings and panels.

Memphis, Tennessee, United States

Performed installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.Updated customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.Through the use of sound judgement and decision making, troubleshooted and problem solved customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.Communicated, engaged and provided customer with education on products and services.Persisted and finished projects despite obstacles with little supervision, took extra steps to prevent mistakes or created opportunities to further engage customer with our products and services and enhanced the ever-evolving customer relationship.Displayed active listening skills, perceived emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.Used installation tools and hand tools and performed jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).Manipulated connectors, fasteners, wire and uses hand tools.Lifted and carried loads of 70 lbs. or more, worked in confined spaces such as crawl spaces or attics, worked while standing 50 -70% of the time and performed work near power lines and electricity.Maintained proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.Worked in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general.

Memphis, Tennessee

Installed, removed, operated, maintained, and repaired electrical power generating and control systems, aircraft arresting systems, and associated equipment.Planned, coordinated, and performed the installation, maintenance and repair of generators, automatic transfer switches, aircraft arresting systems and associated equipment. Optimized systems performance through testing and analysis of historical data. Consulted on emergency power system and arresting systems project designs.Checked installed equipment to confirm compliance with policies.Determined the operational readiness of power production equipment.Identified, troubleshooted, and repaired defective power-generating components.Operate low and high-voltage switches, circuit breakers, and other controls.Interpreted maintenance-malfunction data and electrical wiring diagrams.Consulted on projects associated with electrical power-generating operations.Deployed to perform mission duties.Trained and supervised other airmen.Passed annual physical training requirements.

Bartlett, Tennessee, United States

Independently designed layout of alarm systems in premises.Troubleshooted technical problems.Replaced system components as assigned; panels, peripheral devices, audible/visual alarms, etc.Diagnosed causes of problems or failures in systems for the purpose of identifying equipment and systems repair.Provided customer education and training including system demonstration.Conducted thorough walkthroughs and site evaluations with the customer to review work order to make sure the system met their needs and expectations.Installed and tested the operations of all equipment to ensure proper functionality and signal verification that was required to establish service.Identified opportunities to improve the use and functionality of the customers system and provide those recommendations.Maintained safety practices to prevent against injury and damage to property.Maintained a clean and organized workspace / job site, ensured customers satisfaction after the interaction.

Master Of Science - Ms, Project Management, 3.85

Bachelor'S Degree, Technical Management, 3.67

Activities and Societies: National Society of Leadership and Success

Associate'S Degree, Electronic Engineering Technology, 3.71