Shawanda J. Email and Phone Number

Shawanda Johnson has a diverse professional background with experience in various industries. At the Department of Veterans Affairs, she serves as a Biomedical Equipment Support Specialist, responsible for coordinating engineering projects, conducting analysis, troubleshooting medical devices, and maintaining medical systems. Her role requires a wide range of knowledge in electronics, computer science, mechanics, and medical sciences. She also manages contracts, adheres to industry standards, and utilizes various testing equipment. In her role at AT&T Inc., the individual worked as an Integrated Solutions Consultant & Wire Technician, providing technical support, customer service, and troubleshooting for computer applications and hardware. She managed customer accounts, educated customers about services, and conducted fieldwork for installations and repairs of U-Verse and DirecTV services. While working at Comcast Corporation, the individual served as a Communications Technician III. Her responsibilities included installing and maintaining services, troubleshooting customer inquiries, providing education on products and services, and ensuring customer satisfaction. She also worked in various environments, used installation tools, and engaged in customer retention and upselling. In the Air National Guard, the individual worked as a Power Production Journeyman, where she installed, operated, and maintained electrical power systems and related equipment. She performed system optimizations, troubleshooting, and project consultations, in addition to training and supervising other personnel. The individual holds a M.S. in project management from Keller Graduate School of Management, a B.S. in Technical Management from DeVry University, and an A.S. in electronic engineering technology from Remington College. She has been involved in various organizations, including the National Society of Leadership and Success, Memphis Irish Society, and Communications Workers of America Union, where she held leadership roles and contributed to organizational activities. Overall, the individual possesses a broad skill set, including analytical thinking, communication, customer service, technical expertise, project management, leadership, and problem-solving skills. Her experience spans across different sectors, showcasing adaptability, diverse knowledge, and a strong commitment to professional development and community involvement.