Shawanda Wright Email & Phone Number

Miami, Florida, United States

• Responsible for supervising and administering the operation of the Front Office/Reservations department.• Responsible for employee staffing, training, reservation management, report preparation and guest relations.• Develop guest check in/out posting procedures.• Reconcile OTA reservations (Expedia, Booking.com, etc.)• Responsible for “Heartbeat” scores related to guest satisfaction.• Utilizing the Opera, HelloGM and Concerto programs.

Miami, Florida, United States

• Dispatch Maintenance Technicians to homes or to relay messages to and from other associates.• Responsible for financial reporting pertaining to maintenance payment tickets.• Responsible for HOA applications, Tenant Income Certifications, and Income verification.• Develop procedures for violation management.• Developed and responsible for retention procedures.

Miami, Florida, United States

• Increased physical occupancy from 54% to 98% while maximizing market rents.• Implemented proper procedures for maintenance, resident concerns, liens, and violations.• Responsible for accounts and delinquency for all properties.• Oversee day to day operations of the property.• Implement capital and non-routine project for asset preservation.• Perform monthly detailed property and unit inspections to ensure compliance.

Miami, Florida, United States

• Responsible for retention and recruitment of salon team members.• Responsible for vendor management and invoicing system.• Processed weekly, monthly, and annual billing.• Oversee all marketing efforts to retain, grow and scale clientele base.