Shawanda Wright Email & Phone Number

Miami, Florida, United States

• Responsible for supervising and administering the operation of the Front Office/Reservations department.
• Responsible for employee staffing, training, reservation management, report preparation and guest relations.
• Develop guest check in/out posting procedures.
• Reconcile OTA reservations (Expedia, Booking.com, etc.)
• Responsible for “Heartbeat” scores related to guest satisfaction.
• Utilizing the Opera, HelloGM and Concerto programs.

Miami, Florida, United States

• Dispatch Maintenance Technicians to homes or to relay messages to and from other associates.
• Responsible for financial reporting pertaining to maintenance payment tickets.
• Responsible for HOA applications, Tenant Income Certifications, and Income verification.
• Develop procedures for violation management.
• Developed and responsible for retention procedures.

Miami, Florida, United States

• Increased physical occupancy from 54% to 98% while maximizing market rents.
• Implemented proper procedures for maintenance, resident concerns, liens, and violations.
• Responsible for accounts and delinquency for all properties.
• Oversee day to day operations of the property.
• Implement capital and non-routine project for asset preservation.
• Perform monthly detailed property and unit inspections to ensure compliance.

Miami, Florida, United States

• Responsible for retention and recruitment of salon team members.
• Responsible for vendor management and invoicing system.
• Processed weekly, monthly, and annual billing.
• Oversee all marketing efforts to retain, grow and scale clientele base.