Dana Shaw Email & Phone Number

Botsford Associates is a boutique management consulting firm specializing in financial services and technology consulting. We provide strategic guidance and tailored solutions to our client's most critical and transformative projects globally. By bridging the gap between business and technology, we enable successful end-to-end execution of innovative strategies and deliver exceptional value with measurable results. We are dedicated to deeply understanding our client’s businesses and specific needs and partner closely with them to bring resourceful, impactful, and sustainable solutions that drive long-term success. Our project portfolio encompasses many initiatives, from complex regulatory changes to operational optimization and digital transformations. As a firm committed to staying at the forefront of technology, we continuously explore real-world applications of big data, predictive analytics, and cloud computing leveraging these technologies to help our clients capitalize on opportunities for growth in an increasingly competitive market.

Toronto

• Assessed the business and team quarterly to outline areas of improvement • Directed and controlled staff communications• Kept track of and met performance and profit goals monthly• Managed all backend operations to ensure systems were in place and working• Improved on-boarding process and tracked intake and retention• Updated and managed staff contracts, schedules, vacation coverage and maintained atmosphere and goals

• Ensure operational success of offices across Canada, with primary focus on reporting, measuring, directing, and developing the performance of field support personnel• Collaborate with regional and corporate leadership to support the overall strategic objectives of the organization addressing areas of: HR, employment law compliance, office logistics, asset tracking, and office budgets• Operational knowledge of internal controls, ideas for business improvements and efficient office budgeting• Deliver process improvements to enhance office performance • Responsible for hiring, development, and coaching of the team for regional offices across Canada• Support and monitor performance of the team, cultivating talent and maintaining operating rhythm• Provide leadership by fostering a cooperative work environment and positive business relationships• Demonstrate strong interpersonal and communication skills; mitigate conflict and negotiate while making sound business decisions and representing professionalism

Toronto, Canada Area

• Recruited, interviewed, hired and counselled field support personnel for the Toronto, Calgary and Edmonton offices• Conducted internal new hire orientations• Had oversight of life cycle, including payroll, client compliance and all off boarding activities for 300+ IT Professionals placed at major financial, insurance and government clients• Served as an escalation point for customer support associates• Provided guidance and direction to branch level employees, assuring consistency and fairness in all employee relations issues. Escalated issues as appropriate to Human Resources Manager• Organized office budget and hosted internal and external company events including team building sessions, recruitment events and consultant celebrations• Monitored office equipment and usage, and managed facility to ensure office space was in alignment with building policies• Managed office filing systems adhere to retention and compliance regulations• Was responsible for development of customer support associates, including regular performance reviews and goal setting sessions (Performance Learning Management System and SkillSoft).• Health and Safety Officer for local field office• Extensive experience using PeopleSoft software and SharePoint technology

Toronto, Canada Area

• Led a customer support team that managed the daily requirements, payroll and administration of IT Professionals• Trained all new customer support employees as well as facilitated training sessions on new procedures and systems• Organized and hosted internal and external company events • Administered contracts and employment paperwork for technical professionals on contract at client sites

Toronto, Canada Area

• Administered contracts and employment paperwork for all hired technical professionals• Was responsible for data entry of contract employees information into PeopleSoft• Managed contract employee termination notices and data entry, including reasons and dates• Handled contractor payroll process including collection and verification of hours• Collected, tracked and audited contractor expense reports• Facilitated training sessions on new procedures and systems to recruiter level and sales employees• Assisted business operations associates with maintenance of invoices and travel logs• Held knowledge of payroll and benefits information for all contract employees• Acted as main point of contact for problem resolution involving contract employee payroll and benefits• Established and maintained effective relationships with internal and external customers

Toronto, Canada Area

• Directed all in-bound calls and ensured superior administrative support to sales team, support team and office leadership• Managed reception desk, interacted with clients via phone and in person, and provided a professional standard of behavior and appearance• Provided routine administrative support including; daily audit reports, spreadsheets, email management, filing, faxing, etc. • Acted as back up to Customer Support Associates

• Assisted with project management to further clients’ mandates• Executed administrative duties and created an on-going database• Developed and coordinated events leading up to and during the Olympic Games in Vancouver• Managed schedule and appointments for the company founder

Sport Business Management

Recreation & Leisure Services