Consultant
1. Support, troubleshoot, and maintain a network system of 150+ users for Bread for the City (a free medical clinic in Washington, DC). This network system consists of three buildings connected together via point-to-point Fiber Optics and wireless bridge2. Install and maintain servers, workstations, laptops, tablets, printers, scanners, switches, wireless bridge, and wireless access point3. Utilize Microsoft Active Directory to maintain accounts, email accounts, DNS and DHCP servers4. Create and manage security and distribution groups, shares, file permissions for different departments5. Support and maintain in-house Exchange server, Outlook 2007, and external mail delivery6. Monitor daily tape and disk based backups using Symantec Backup Exec 12.5 and restore if necessary7. Support all the applications at client site including: Bank of America Image OnSite, Bank of America Direct Deposit, Financial Edge, Raisers Edge, PayChex, Production (a custom application used by social services, medical and legal departments to keep client records and activities)8. Support and maintain eClinicalWorks, an Electronic Medical Records application used by medical department for scheduling and practice management. Support included eCW Fax server9. Monitor and manage firewall (SonicWALL) and its content filtering, create VPN tunnels to data center, setup VPN connection to company network10. Create and update documentations for different installations, implementations and processes