Over thirty years providing quality Customer Service. Seventeen years of Leadership experience as General Manager, Operations Manager, Assistant Manager, and Activities Director. Twelve years Instructing and Mentoring thousands of diverse individuals.
Country Inn & Suites By Radisson/Best Western Hospitality Inn & Suites
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General ManagerCountry Inn & Suites By Radisson/Best Western Hospitality Inn & Suites Apr 2022 - PresentGrand Rapids, Michigan, United States
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ManagerNext Sensations Inc. Nov 2020 - Sep 2022Grand Rapids, Michigan, United StatesOversee all day-to-day activities.Perform all opening and closing procedures.Perform daily financial reports of POS system and safe.Assist in providing safety and security for the business, customers, employees and independent contractors.Assist in the protection and securing of all company assets, including company cash.Adhere to all policies and procedures.Maintain a professional and friendly environment with customers, subordinates and supervisors.Direct supervisory responsibility for all hourly associates and Independent Contractors.Assist in ensuring proper staffing coverage on a daily basis.Coordinate appropriate signage utilized in the business.
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Operations Manager/Assistant ManagerDollar Tree Stores Apr 2018 - Oct 2020Greater Grand Rapids, Michigan AreaAssist with all store functions and day-to-day store activities.Able to perform all opening and closing procedures.Assist the Store Manager in protecting and securing all company assets, including store cash.Adhere to all policies and procedures including safety guidelinesMaintain a professional and friendly environment with customers, subordinates and supervisors.Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery.Direct supervisory responsibility for all hourly Associates.Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.Assist the Store Manager on the receipt and return of DSD merchandise.Follow the VIP and DSD Policies and Procedures.Assist the Store Manager in ensuring proper staffing coverage on a daily basis.Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis.Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates.Promotional effectiveness of store-front fixtures and displays.Assist in the management of sales effectiveness of seasonal areas in the store.Coordinate appropriate signage utilized in the store.Assist with the receipt and return of DSD merchandise.Process damaged merchandise on a daily basis.Assist Store Manager with creation of weekly schedules.Assist in the management of store supplies and expense control.Assist with merchandising and maintaining the checkout area to maximize impulse sales.Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)Assist with the management of the Drive Item program -
Deli AssociateForest Hills Foods, Inc. Sep 2017 - Nov 2017Greater Grand Rapids, Michigan AreaCarve various types of meat, such as beef and pork ribs, beef brisket, pork shoulders and chicken.Prepare and cook, up to 45 of each food items, such as pizzas, paninis', baguettes, macaroni and cheese, and baked bean dishes, using standard formulas or following directions.Check the quality of raw or cooked food products to ensure that standards are met.Check the quantity and quality of received products.Order or requisition food or other supplies needed to ensure efficient operation.Inspect supplies, equipment, or work areas to ensure conformance to established standards.Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. -
Program FacilitatorState Of Michigan Mar 2005 - Aug 2017Lansing, Michigan AreaInitiate, facilitate, and moderate classroom discussions, for classes and groups of 15 to 20 people.Encourage participants to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.Maintain confidentiality of records relating to participants treatment.Interact with participants, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.Guide participants in the development of skills or strategies for dealing with their problems.Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for participants.Select activities that will help individuals learn work and life-management skills within limits of their mental and physical capabilities.Provide special services such as alcohol and drug and sexual addiction prevention programs and classes that teach students to handle conflicts without resorting to violence.Establish and supervise peer counseling and peer tutoring programs.Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.Evaluate training materials prepared by instructors, such as outlines, text, or handouts.Attend monthly meetings with treatment review board to discuss participants' monthly reports. -
General ManagerLandmark Lodging Jan 2001 - Jan 2003Greater Grand Rapids, Michigan AreaManage and maintain temporary or permanent lodging for 160 room motel, with 22-26 employees.Coordinate front-office activities of hotel and resolve problems.Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.Determine staffing requirements, interview, hire and train new employees.Greet and register guests.Inspect guest rooms, public areas, and grounds for cleanliness and appearance.Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.Provide assistance to staff members by inspecting rooms, doing security rounds or doing laundry.Assign duties to workers, and schedule shifts.Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. -
Activities DirectorRiviera Hotel & Beach Resort Jan 1996 - Jan 1998San Juan Capistrano, CaliforniaGreet and register guests.Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.Provide information about facilities, entertainment options, and rules and regulations..Plan parties or other special events and services.Organize registration of event participants.Schedule the use of recreation facilities such as golf courses, tennis courts, and softball diamonds.Rent, sell, or issue sporting equipment and supplies such as bowling shoes, golf balls, swimming suits, and beach chairs.Inspect equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks such as oiling parts..Conduct post-event evaluations to determine how future events could be improved.Assign duties to 10-12 workers, and schedule shifts.Distribute and collect timecards each pay period.Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
Shawn B. Education Details
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Culinary Arts And Related Services
Frequently Asked Questions about Shawn B.
What company does Shawn B. work for?
Shawn B. works for Country Inn & Suites By Radisson/best Western Hospitality Inn & Suites
What is Shawn B.'s role at the current company?
Shawn B.'s current role is General Manager.
What schools did Shawn B. attend?
Shawn B. attended Montcalm Community College.
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Shawn Batizy
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