• Liaison on behalf of Airport Customer Service (ACS) - Resource Planning with ACS leadership including station managers, field directors, and various ACS stakeholders including Human Resources, Airport Strategy, CRE, Network / Scheduling, GSE, Insourcing, etc.• Responsible for determining ACS staffing requirements and financial risks• Develop and analyze appropriate actions to maximize use of facilities, staffing productivity, and airport passenger capacity while reducing unnecessary costs within the station• Optimize resources to improve ACS operations and productivity

• Analyze staffing resources specific to locations and contracts• Analyze, track, rank and publish performance results in support of Delta Air Lines' goals.• Provide flight schedule analyses and presents to business leaders• Provide process engineering, project management and consulting services across entire operation.• Measure and analyze processes and procedures; Offers solutions to increase efficiency, productivity and performance• Create business cases to support strategic investments• Facilitate changes in management activities at the operational level• Provide support to airport and regional managers to increase efficiency and improve/maintain performance results.

• Managing TSA, DOT, FAA and company compliance • Managing employee schedules• Performing consistent On-Time flights

• Developing, facilitating, and monitoring training compliance • Mentoring agents with company compliance

• Qualifications: Counter, Gate, Ramp, Cargo, and Load Agent