Documentation uplift, Training processes and procedures, Document design, Process mapping

Provide internal customer support on company owned devices. Windows 10 and network support,

Recruiting creative professionals in contract and contract-to-hire positions with national and clients. Source for high level technology talent such as system engineers, Project Managers, Desktop Support Analyst and Active Directory Administrators. Delivering consistent communication and the highest quality of customer service to clients and candidates.Adept at full lifecycle recruiting, sourcing, interview preparation, negotiation, reference checks, and guiding the candidate through the onboarding process. Utilizing Salesforce), and recruiting tools like LinkedIn Recruiter, CareerBuilder, Dice, and more to locate the right candidates for the roles needed

Focus on:Buying, Selling, HUD, Short Sales, First Time Buyers• Maintained marketing trends and apply to local market.• Recruited new clients and maintain accurate contact information.• Coordinated and maintained expected timeframes for closing. • Created referral network of clients. • Researched and negotiated home pricing for contracts.• Created working network of vendors (lenders, inspectors, title company).

•Worked as a key interface point for business stakeholders, project initiators, and the development team to identify, discuss, and resolve any issues related to functional product delivery.•Managed multiple projects in varying phases of the project lifecycle concurrently; typically managing no less than ten (10) projects in the Execution phase at any given time.•Effectively managed resources by coordinating with team members, third-party contractors or partners, and customers to deliver projects according to a pre-defined and agreed upon plan.•Focused on team building and maintaining working relationships with business partners.•Identified and negotiate project schedules,•Proactively updated policies, procedures, and project documentation for management review and approval.

• Exceeded SLA’s (Avg 25 calls, less than 700 seconds per call per day, greater than 68% FCR).• Provided how-to training to exclusive agents within the OWA application. • Collaborated with team members in daily huddles.• Analyzed and diagnosed incidents for internal and external customers.• Actively sought out by supervisors to train/shadow new hire class.• Administered level one support to NW associates while adhering to team metric goals.

• Created active directory accounts / Build user exchange mailboxes.• Established user accounts on AS/400 via command line. • Diagnosed and resolved technical hardware and software issues (remote and local users). • Coordinated deployment of new PC’s (450 new units) and software (150 users).• Provided user support to over 6000 users in the company - local support solely - (700 local). • Prioritized call and email tickets.

•Developed project plans, established deliverable deadlines and provided timely updates on progress.•Scheduled jobs, executed non-routine jobs, and prepared documentation.•Assisted in the coordination and distribution of work; provide training and orientation to staff members; communicated instructions.•Reviewed production schedules and made modifications as requested.•Monitored computer and on-line systems status and maintained operating records and files.•Interacted with others to resolve inquiries and complaints; answered questions from others which required searching for information.

• Achieved individual sales goals and customer service goals.• Build relationships with local businesses to secure new sales • Developed sales skills for manager trainees.• Analyzed P&L monthly sales and margin goals. • Continued office growth with business to business connections.• Scheduled for daily business needs.