A Technical Account Manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, should something unexpected occur, the TAM working with Customer Technical Support (CTS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points - which is used by the TAM to create a Service Delivery Plan ensuring their customers' operational success with Microsoft products.

Lead AYSO referee programs across IowaLead referee administration team supporting > 100 volunteer referee's Manage volunteer referee training, certification, registrationCreate and manage referee budgetRecruit new volunteersBuild referee camaraderie to support, motivate, and drive high quality referee program.Provide quality officiating program for 2200 players.Key achievementsIncreased Referee count and game coverage 3x, which puts more referee's at more games.Increased region's National Referee certification (top level) referee count from 1 to 8Increased region's Advanced Referee certification referee count from 6 to 25volunteered > 1800 hours with match corporate donation of > $33,000 over 5.