Shawn Browne Email & Phone Number

New York, Ny, Us

New York, Us

•Spearheading sales initiatives in the Men’s Department to enhance performance and productivity to drive sales within the store•Overseeing all operational and administrative aspects for streamlined efficiency•Directing and inspiring a team of 15, fostering a dynamic work environment and enhancing team morale and productivity•Analyzing data to strategize and implement plans for store success and customer satisfaction•Supporting the company’s sustainability initiatives within operational capacity

Winston-Salem, North Carolina, Us

•Handled day-to-day operations to achieve targeted sales and profitability, including opening and closing responsibilities •Efficiently managed a diverse team of 10, including assistant managers, key holder, and associates; excelled in clear communication of project goals, prompt resolution of issues, and delivery of constructive feedback to maintain optimal store operations •Budgeted control, shrink, overall operation and merchandise presentation within the store•Maintained accurate records and controlled expenses to achieve budget objectives while ensuring adequate staffing•Recruited, and trained store staff and coaching store team on customer service, product placement, and visual standards •Managed the stores social media account

Tokyo, Jp

• Managed customer needs by exceeding expectations by greeting every customer, giving out mesh bags, actively listening, and staying up to date with my product knowledge• Supervised successful a diverse team of 50 associates by conveying project information consistently, quickly resolving issues, and delivering constructive feedback for a perfect shop floor• Responsible for helping train and develop sales associates on store standards• Oversaw receiving (Overnight/Day) and display of incoming products, met planned promotions and seasonal rotation for sales events while assisting with special projects as assigned by management• Established and maintained operating schedules to provide effective coverage for critical areas and to achieve customer service objectives which Included daily work and weekly work schedules of about 100 people

Tokyo, Jp

• Acted as ambassadors and role models for customer service in the store• Trained and oversaw the development of the Sales Associates on store standards and essential Uniqlo practices• Created daily work schedules (DWS) for the team using excel

Tokyo, Jp

As a Sales Associate I would be the customer service specialist of the store. Responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in-depth product information about the goods they are interested in, and closing the sale.

San Francisco, Ca, Us

San Francisco, Ca, Us

•Demonstrate strong customer focused service on and off the sales floor•Welcome customers to the fitting room and keep the area neat, clean and organized at all times•Offer product suggestions and add on additional items when engaging with customers•Engage in genuine conversation while completing cashwrap transaction processes quickly and accurately

New York, Ny, Us

•Attended weekly classes of career and life assessments.•Checked in with life coach bi-weekly.•Participated in group work while learning retail sales, rules and regulations.•Attended a grown and professional monthly to evaluate one's growth, and interact with other participants.

Bachelor'S Degree, Intercultural And International Communication

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies