Shawn Byles Email & Phone Number

Dallas, Texas, United States

Irving, Texas

Four Seasons Resort and Hotel January 2001 – PresentGROUP ROOMS COORDINATOR Irving, TX● Manage express group sales while Sales Managers are on leave, implementing upselling and cross-selling strategy to increase stays by $5K+.● Prepare group history, billing information, deposits, filing, and VIP information, distributing reports to leadership team of 3.● Maintain filing system and monitor tracking for each group block with 400+ guests in largest group block.● Enter, modify, and update group block information worth 80% of total resort room revenue, ensuring inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.● Coordinate with cross-functional team to introduce staff to group contact in pre-con meetings including largest meeting with Oklahoma Independent Oil and Gas Association with 800 attendees in ballroom.● Analyze client needs and create proper billing system for group functions, managing 25+ groups per month.GOLF & SPA COORDINATOR, promoted November 2014● Coordinated spa appointments for 25K-square-foot spa driving $28K in monthly revenue.● Organized golf reservations for groups with up to 100 attendees, arranging billing and deposits as well as distributing confirmation letters.SALES AGENT/TRAINER, promoted November 2009● Provided thorough training for new employees on scheduling reservations, resulting in 90%+ passing test scores.● Created incentive programs to drive employee morale, offering agent prizes at property spa or restaurant for high test scores.● Supervised and collaborated with 8 individuals responsible for coordinating hotel rooms as well as spa and golf reservations, serving as Reservations Supervisor for one year. EARLY CAREER EXPERIENCESales, Julian Foy Motors, Inc. January 1997 – December 2000