Ai Engineer
Current*. Enhanced Customer Interaction Processes with AI Models. Employed Natural Language Processing (NLP) and Machine Learning (ML) to train AI models using Natural Language Toolkit (nltk) and SpaCy to enhance customer interaction processes; Developed models that generated automated message responses, summarized key features from customer reviews and contracts. This initiative led to 30% increase in response efficiency. Created Microsoft Power Automate workflows integrated with MySQL database, enabling real-time monitoring social media posts, facilitating faster feedback for reviews*. Optimized Document Management and Insights Extraction. Applied OpenAI’s large language models (LLMs) to improve the extraction of insights from large document volumes in Office365 SharePoint. Independently implemented a Python script to automate processes for file reading, archiving, and management using Python (NumPy, Pandas); Leveraged Office365 SharePoint REST API for efficient file searching, downloading/uploading processes, enhancing document management workflows significantly. Optimized cloud integration of document storage solutions by integrating with Microsoft Azure Blob Storage, which helped reduce local storage demands and improve data accessibility for stakeholders