Shawn Cheng is a dynamic leader who is invested in nurturing growth in individuals within organizations. As an expert in Business Operations, he believes that real business operations are centered around people, not processes.Shawn's journey began as a facilitator and coach in tech startup accelerators across ASEAN. Through his experience scaling Tribeless, he discovered that his passion lies in crafting businesses that serve people — employees, customers and stakeholders — and not the other way around. His diverse client portfolio includes early-stage startups and multinational corporations, each bound by a commitment to tangible and measurable change.At Tribeless® — an Empathy training & consulting company — Shawn and his team cultivate safe spaces for people to learn and practice empathy skills, shaping organizations into more supportive and resilient environments. Their proprietary facilitation tool, The Empathy Box ©, has transformed conversations for over 6,000 individuals from 100+ nationalities across six continents, fostering a culture of connection in workplaces. As the CEO and Head of Curriculum Design, his practical, research-based approach to adult learning lays the groundwork for participants to apply their insights and learnings to everyday life.At Merawan, their vision is to alleviate leadership poverty. Driven by a mission to empower leaders to nurture their teams and grow their organizations, he works closely with his partners to create impactful leadership experiences.As an Independent Business Operations Consultant, Shawn partners with visionaries to transform ideas into sustainable revenue streams and optimize operations to drive either profit-centric or growth-centric metrics. With expertise in operations and automation through Golang, he addresses challenges across 4 key business areas such as Operations, Finances, HR & Culture, and Product Development. Whether it's enhancing team dynamics, scaling businesses, or aligning strategic objectives, Shawn's approach focuses on forging cohesive business operating models tailored to meet unique challenges.Fun Fact: Shawn once spent a year in the north of France on a student exchange and now enjoys listening to French rap.