Customer intimacy approach to Customer Service in a custom manufacturing environment CSR for dedicated BioPharm related product linesDynamic and critical thinking in handling/solving customer problemsEmpowered to handle these using your own discretion and judgment to best serve the customerExtensive coordination with both internal/external customers to maximize problem solving

Customer intimacy approach to customer service in a manufacturing companyFirst line of interface with new and existing customersBack-up for all function of the Purchasing DepartmentHandle credits/returns with customers and initiate Returned Goods paperworkAnalyze/compile information on direct costing of new and existing products and determine product pricingSupply customers with quotes on new and existing partsSchedule and prioritize orders for Manufacturing… Show more Customer intimacy approach to customer service in a manufacturing companyFirst line of interface with new and existing customersBack-up for all function of the Purchasing DepartmentHandle credits/returns with customers and initiate Returned Goods paperworkAnalyze/compile information on direct costing of new and existing products and determine product pricingSupply customers with quotes on new and existing partsSchedule and prioritize orders for Manufacturing departmentOrder entry/maintenance; run reports on MAX system (sales order entry software)Empowered to make determinations on handling/directing phone calls, matters, difficulties and questionsExpected to handle multiple tasks/projects simultaneously in a professional manner Show less

Coordinator/troubleshooter with manufacturing departments on new productsLiaison between customer and sales representative on new projectsAnalyzed/compiled information on direct costing of new and existing products and proposed product pricing to supervisorOrganized project meetings as required for new projectsRepresented Felton Inc. at area manufacturing trade shows

Requisitioned materials for Automotive department; administrated finished goods to Shipping departmentSupport as needed as Back-up Machine operator

Set-up/operated manufacturing machines for Metal Strip/Automotive departments as neededDevised/manufactured engineering samples for Engineering department to secure potential new businessSupport as needed in assembly for manufacturing

Assembled product for Automotive department as well as other Production departments

Two-year team to design new company-wide incentive-based pay program to replace piecework-based incentive pay. Additionally, restructured/redefined job pay grades.Job Grade Committee: Ongoing team to review, assess and/or reassign new and current job grades.Benefits Team I: Address/rectify the inequities between benefits programs of office personnel and manufacturing personnel (restructure sick time, flexible hours, and outline rules for sick time, vacation and optional holiday… Show more Two-year team to design new company-wide incentive-based pay program to replace piecework-based incentive pay. Additionally, restructured/redefined job pay grades.Job Grade Committee: Ongoing team to review, assess and/or reassign new and current job grades.Benefits Team I: Address/rectify the inequities between benefits programs of office personnel and manufacturing personnel (restructure sick time, flexible hours, and outline rules for sick time, vacation and optional holiday time).Benefits Team II: Devise/implement non-monetary-based systems of reward for morale-building purposes.Intellectual Property Team: Address copyrightable materials/properties that are Felton-specific. Show less